Customer Experience Manager Position

Position: TD Customer Experience Manager Position
Location: Saint-Léonard-d'Aston

Elevate customer service as TD Canada's Customer Experience Manager in Saint-Léonard, Quebec. Inspire your team while focusing on creating lasting customer relationships through strategic interactions.

In this pivotal managerial role, you'll embody TD's commitment to customer satisfaction by mentoring and coaching your team. Ensuring compliance and operational excellence will be key responsibilities, so bringing your organizational skills will advance your effectiveness. Your contributions will directly impact customer experiences and team development.

Key Responsibilities:

• Mentor team to improve customer interactions

• Ensure adherence to compliance and scheduling policies

• Collaborate on customer-centric solutions

• Resolve customer complaints promptly and effectively

• Coach staff in delivering outstanding service

Requirements:

• Bachelor's degree and over 3 years of experience

• Expertise in banking operations and management

• Proficiency with MS Office applications

• Strong communicator and problem solver

• Proven leadership within a fast-paced team

Drive TD's customer service excellence and lead your team to success.