St. Paul Information Center Lead

Location: Saint-Paul

Drive successful operations as the Information Center Lead with the State of Minnesota. This full-time role blends supervision, strategy development, and stakeholder engagement in a hybrid model.

The Department of Natural Resources is seeking a Contact Center Supervisor in St. Paul, Minnesota. In this capacity, you will manage a high-volume information center, guiding staff and refining procedures while providing vital support to statewide communications. Your leadership is crucial in overseeing customer service standards and addressing direct inquiries from state leadership.

Key Responsibilities:

• Manage staff and performance metrics of the call center

• Establish service standards and operational procedures

• Collaborate with DNR leaders on communications

• Direct special projects for operational improvements

• Provide state agencies with staffing and procedural assistance

Requirements:

• Minimum two years in a supervisory role in a call center

• Experience in developing contact center procedures

• Expert knowledge of customer service principles

• Proficient with complex communication platforms

• Demonstrated communication skills in various formats

Leverage your expertise in call center management and customer interactions at Minnesota's Department of Natural Resources.