Product Support Specialist & Training Coordinator

Summary

Väderstad is looking for people who share our passion for farming. Our employees are the most important resource we have in achieving our goals. We provide great career opportunities for the right candidates in a rapidly evolving workplace with locations in ag markets across North America. Väderstad is an equal opportunity employer, that values and respects diversity in its workforce. All employment decisions are made based on qualifications, merit and business needs.

The Aftermarket Specialist & Training Coordinator works with Authorized Dealer locations, Väderstad employees, and individual farmers, growers, and end users throughout North America and other Regions and markets as assigned. The role combines product and aftermarket support with responsibility for planning, coordinating, delivering, documenting, and continuously improving dealer, customer, and employee training across the Väderstad product portfolio.

This role supports the full Väderstad product range in North America by identifying training and aftermarket support needs through field performance, dealer capability, product updates, warranty trends, service cases, customer feedback, and business priorities. This includes working closely with dealers, customers, territory teams, Product Support, Parts, Warranty, Sales, Product Management, Documentation, and global teams to understand where additional knowledge, tools, or support are needed.

The position turns those needs into practical training, field support, product demonstrations, customer clinics, service advice, learning resources, and follow-up coaching that help dealers and internal teams build stronger product knowledge, improve safe operation, strengthen diagnostics and repair quality, and provide consistent support to customers throughout the product lifecycle.

• Väderstad offers a competitive compensation package including competitive salary, health benefits and pension matching.
• 100% of the premiums associated with Health, Dental, Vision and Prescription benefits are paid for by the company.
• Flexible work environment
• We have an approachable culture that enables you to be the best version of yourself and bring your best ideas forward.
• Väderstad provides you the opportunity to work with an ambitious, growth-oriented team that is driven to continuously improve.

• High degree of customer focus
• Strong written and oral communication
• Ability to work independently, highly skilled at time management.
• Ability to be a long term strategic planner with regards to product development
• High energy and the ability to handle highly seasonal customer demands.
• Strong quality orientation able to analyze and fix root causes
• Adaptability and flexibility able to handle multiple customer demands
• Strong facilitation, presentation, coaching, and adult-learning skills, with the ability to explain technical subjects in clear practical language
• High attention to detail in scheduling, learner records, assessments, content version control, budgets, and reporting
• Understanding of Agricultural Industry
• Must be fluent in English.
• French, Swedish and other languages would be an asset

• Product Demonstrations within this region (North America)
• Timely reaction to dealer or customer concerns
• Interact with customers, departments, and personnel regarding technical and information requests such as delivery, product requirements, product problem resolution, and warranty.
• Coordinates service issues and updates internal systems and all affected internal and external customers to facilitate superior and continuing customer sales and service.
• Assist dealers in establishing key customer relationships on-site customer visits.
• Meet on regularly with Territory Managers to gather…