Quality Leader - Advanced Meters

Location: Victoria

Overview
Are you passionate about improving Customer Experience and ensuring quality in every step of product development? Do you value collaboration and believe in putting the customer at the center of decisions? If these principles matter to you, this role could be a great fit.

As Quality Leader – Advanced Meters, you will guide quality and customer satisfaction across our product range, including power meters and energy monitoring systems, and lead projects such as the redesign of our next‑generation energy meter. You will represent the customer within each team, ensuring that reliability, safety, cybersecurity, and overall quality are embedded in our work. You will manage quality deliverables for new product development and monitor field performance for existing solutions.

New Product Development

Define and implement a quality plan for each new project, applying recognized principles such as design for safety and reliability and advanced product quality planning. Ensure these approaches are embedded to achieve robustness and reliability, in close collaboration with the research and development team in Victoria, Canada.

Lead the Voice of Customer process and feedback loop, integrating lessons learned from field experience into design improvements.

Contribute to defining clear criteria for “ready” and “done” with the Scrum Master and Product Owner.

Ensure alignment with development processes in partnership with the Scrum Master.

Develop strategies to deliver a strong customer experience while managing and mitigating risks.

Products in the Field

Collect and analyze product quality data, set annual quality objectives, and define improvement initiatives.

Monitor the effectiveness of quality improvement actions and coordinate follow‑up with global manufacturing teams.

Maintain connections with compliance and surveillance teams to ensure timely execution and proper monitoring of results.

Drive resolution and prevention of quality issues using appropriate methods and tools.

Provide accurate and timely information to customers regarding quality concerns, product updates, or withdrawals.

Conduct risk analysis for non‑conforming products or quality issues, and make decisions on delivery stops or exceptions.

Represent the customer perspective within product teams to support continuous improvement.

Lead problem‑solving activities, including root cause analysis, and implement corrective and preventive actions.

Support front‑line teams and coordinate cross‑functional efforts to resolve customer issues.

Qualifications

Bachelor’s degree or equivalent experience required;
Master’s degree (or higher) in firmware, electrical engineering, or electronics preferred.

3–5 years of experience in quality assurance or quality management.

Solid understanding of quality principles across the entire product lifecycle, including design, industrialization, manufacturing, and supplier quality.

Strong analytical and problem‑solving skills, with knowledge of methodologies such as 8D, FMEA, and FTA (advanced level in 8D).

Ability to represent the customer perspective, with effective communication and influencing skills.

Experience in firmware quality assessment, particularly in design for safety and reliability.

Familiarity with metering products and their features.

Experience working in Agile environments.

Compensation and Benefits
The compensation range for this full‑time position, which includes base pay and incentive, is CAD $106,400 – $159,600 for candidates who are B.C. residents. Schneider Electric also offers an inclusive benefits package to support all of our employees, such as flexible work arrangements, paid family leaves, pension matching, well‑being programs, holidays & paid time off, and more.

Application
Let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled.

We recognize that skills and competencies can be developed through a variety of experiences, both professional and personal. Even if you don’t meet every single requirement listed, we still encourage you to apply. Your unique background and perspective could be exactly what we’re…