Investigator, Government

The College has a highly talented and diverse team of professionals in Burlington, Ontario and across Canada

As an equal opportunity employer, we welcome applications from people legally entitled to work in Canada who represent the diversity of our nation and whose qualifications meet the skills and experiences we seek.

While we thank all applicants for their interest, we will only contact those identified for further consideration.

Currently available positions:

The College is the authority mandated by the Government of Canada to regulate the practice of Regulated Canadian Immigration Consultants (RCICs) and Regulated International Student Immigration Advisors (RISIAs). Its role, authority and powers are established in the College of Immigration and Citizenship Consultants Act (Canada). The College sets and enforces the licensing, education and ethical standards of the profession in the public interest.

Self-Regulatory Organization (SRO)

Job Title:

Department: Professional Conduct

Reports to: Supervisor, Investigations

Language Requirement:

Location: Canada

Classification: 12‑month contract

Do you want to be part of a team that strives to enhance and uphold Canada’s immigration and citizenship consulting profession? If you share our passion and purpose, please consider applying for the opportunity below to become part of a team that makes a difference.

The incumbent investigates complaints of professional misconduct in an unbiased and professional manner while ensuring transparency, efficiency, and public protection.

• Review complaints to assess risk and identify potential conduct issues relating to the College’s Code of Conduct, By-laws, and legislation.
• Investigate complaints and allegations of professional misconduct.
• Collect, interpret, document, and preserve relevant information and evidence. This can include obtaining and executing production orders, subpoenas, and warrants.
• Conduct interviews with complainants, witnesses, and licenses to assist counsel, the Complaint Committee and Discipline Committee in determining the facts of the case.
• Liaise with other stakeholders including the public, counsel, Tribunal members and enforcement agencies to gather additional information.
• Liaise with licensees and their counsel to obtain client files, documents and communications that are relevant to an investigation.
• Prepare the Final Investigation Report (using the applicable template) for submission to the appropriate team members or committee.
• Provide support for the hearings process by preparing and reviewing documentation for hearings and testifying at disciplinary hearings, as necessary.
• Collaborate with other staff to identify trends and patterns requiring further investigation (e.g., fraudulent schemes and repeat offenders).

• Critical thinking and analytical skills to analyze and draw conclusions about evidence
• Time management and organizational skills to manage and prioritize competing priorities and deadlines
• Organizational skills to keep track of deadlines and a high volume of case documents and materials
• Flexibility to work in a fast‑paced changing environment as a collaborative team player who demonstrates initiative
• Interpersonal and stakeholder relationship management skills to de‑escalate and interact professionally and respectfully with stakeholders (licensees, witnesses etc.) who are often stressed, upset or angry about their case
• Written and verbal communication skills to prepare case materials (e.g., complaint report, interview summaries, affidavits), testify at disciplinary hearings and to communicate with parties diplomatically and respectfully, many of whom have language barriers
• Attention to detail to ensure accuracy and completeness of review and documents/materials
• Tact and discretion to work on confidential and sensitive matters

• College Diploma in a related field such as business, risk, immigration, investigations, or law…