Claims Specialist - Community Svcs Program Spec

Working Title:
Claims Specialist

Job Class:
Community Services Program Specialist 2

• Job
• Location:
  
  St. Paul
• Full/Part Time:
  Full-Time
• Regular/Temporary:
  Unlimited
• Who May Apply:
  Open to all qualified job seekers and DPS employees eligible to bid (permanent, classified employees in the same job and class). Eligible bidders should apply through self-service and confirm their bid by emailing megan.lund.us by 11:59 PM on 09/29/2026.
• Date Posted: 09/23/2026
• Closing Date: 09/29/2026
• Hiring Agency/Seniority Unit:
  Public Safety Dept / Public Safety-MAPE
• Division/Unit:
  Office of Justice Programs / OJP Crime Victim Reimbursement
• Work Shift/
  
  Work Hours:
  
  Day Shift / 8:00 AM - 4:30 PM
• Days of Work:
  Monday
  - Friday
• Travel Required:
  
  No
• Salary Range: $26.89 - $39.22 / hourly; $56,146 - $81,891 / annually
• Classified Status:
  Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status:
  Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities:
  Yes

The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position serves as a claims specialist for the Minnesota Crime Victims Reimbursement Board and administers training and outreach for the program.

Hybrid Eligible:
Employees may telework up to 50% or more, depending on the position and the needs of the division.

The Department of Public Safety is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DPS does not participate in E-Verify.

To facilitate proper crediting, please include a cover letter and ensure that your resume clearly describes your experience sufficient for comparison against the requirements stated below and indicates the beginning and ending month and year for each job held.

• One (1) year of experience analyzing complex documents, claims, and determining eligibility for programs within one of the following areas: human services, social work, medical services and/or legal services.
• Three (3) years of experience providing administrative support duties in analyzing complex documents, claims, and determining eligibility for programs within one of the following areas: human services, social work, medical services and/or legal services.

• Experience working with those impacted by violent crimes, victim services, social services, and/or law enforcement and the complexity of navigating resources and barriers.
• Ability to work cooperatively with individuals from diverse backgrounds and underserved communities.

• Experience working with community organizations and stakeholders.
• Analysis, decision making and problem solving sufficient to evaluate current policies, procedures and processes for those most impacted by crime or have not traditionally received services or information from OJP.
• Ability to adapt to continuous organizational and program changes sufficient to work constructively under pressure and cope with ambiguity and setbacks.
• Ability to strengthen existing relationships with OJP stakeholders, community organizations and interested parties that would either benefit from OJP services, strengthen OJPs work, or to develop new partnerships.
• Written communication skills including the ability to write reports, procedures, policies, and correspondence sufficient to describe, promote, and justify current and future program initiatives and outcomes.
• Knowledge of crime victim concerns, needs and trauma informed approaches.

• Bachelors degree or higher in criminal justice or related field.
• Knowledge of OJP services and programs; principles and practices of victim services, including Minnesota Chapter 611A
  - Victims Bill of Rights.
• Experience determining eligibility and compliance with State and Federal guidelines and statues related to victim services.
• Experience supporting or managing program delivery to community partners.
• Knowledge of medical billing codes and medical terminology.

Requires occasionally moving and transporting such articles as file folders and…