Sr Clinical Specialist - Spine

Location: Canterbury

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The purpose of the role is to provide clinical, technical and educational expertise in supporting the market development efforts for Medtronic products. Be a therapy champion and serve as a liaison for the sales organization while also applying consultative selling techniques, messaging and positioning of the Medtronic products and services. Communicate developments in techniques and technologies, impact of education programs, competitive activities, and customer response back to the Business Unit in order to ensure full leverage of the Medtronic portfolios of products and services.

• Critical to the role is the development of long-term relationships with customers. Contribution to the account blue sheet and strategic selling process. Liaising with the Account Manager (AM), Strategic Partnership Manager (SPM) and Regional Sales Manager (RSM) for account development and revenue growth.

Responsibilities may include the following and other duties may be assigned.

Conducts on-site education and / or consulting.

Supports field personnel in providing the best possible outcomes and service for Medtronic customers.

Partners with sales colleagues to develop and execute plans of sales for within one or more business unit(s).

Participates in conventions, forums, and meetings to increase product awareness.

Works closely with Clinical Lead, Clinical Management and Regional Sales team to provide customer case and sales support.

Identifies and facilitates execution on growth opportunities with Sales and Clinical Support Team.

Serves as a technical resource to support sales of a specific medical product or solution.

Responsible for reporting complaints and Adverse Drug Reactions (ADR)

• Product Champion
o Be the Medtronic therapy expert and product champion for Medtronic
products and therapies
o Provide on-site implant and follow-up support
o Work with local marketing and sales organizations on the development of
effective training and education events
o Assist in the development of sales and education materials for Medtronic
products and therapies
o Develop and maintain knowledge of competitive products

• Customer Education
o Train customers on safe and efficacious use of Medtronic products
o Provide technical explanation and demonstration to customers including,
congenital teams/physicians, staff and administration.
o Consult with physicians during use and/or implantation of Medtronic products.
o Solicit feedback from customers regarding product performance and design; relay such feedback to stakeholder teams
o Conduct training programs at Medtronic Centers of Excellence and participates in on-site follow up with customers
o Create and deliver presentations to customers during workshops and training programs
o Serve as an expert on the Medtronic products – including set-up, demonstrations and trouble shooting

• Technical and Clinical Resource
o Provide technical support for all product implants (trouble shooting, etc.)
o Gather and communicate input from field to marketing regarding market
trends, customer satisfaction, competition, product issues
o Provide support to clinicians in preparing presentations and articles.
o Track and provide data collecting support for on-going clinical studies as
requested

• Sales Interface
o Serve as a field resource to Account Managers for Medtronic products and
provide regular and structured communication to sales organization regarding communication with current account and potential customers

• General
o Provide clinical/ technical support aimed at growing sales of Medtronic
products and other programs as integrated in the assigned territory/ region.
o Meet and exceed sales targets for the territory/ region and contribute to the
overall performance of Medtronic.
o Launch new therapies successfully at the field level.
o Business and marketing strategy implementation at the field level in alignment with national and regional strategies and priorities.
o…