Bilingual Case Worker Expertise in Patient Support Services

Position: Bilingual Case Worker with Expertise in Patient Support Services
Location: Kinngait

Join the frontline in patient support as a bilingual Case Worker! Provide essential telephone assistance, manage cases, and implement healthcare programs while enhancing client interactions through personalized service.

As a Case Worker, you will oversee assigned projects with a focus on healthcare professional support. Key skills involve case management, telephonic support, and adherence to compliance protocols.

Your role ensures effective communication with patients and healthcare providers, enhancing service delivery and compliance across frameworks.

Key Responsibilities:

• Manage assigned patient cases and project activities

• Provide telephonic support to stakeholders including patients

• Administer case-management protocols and adhere to compliance

• Document activities in specific databases accurately

• Participate in ongoing training and improve case work processes

Requirements:

• Minimum 1 year in customer service roles

• Experience with in medical/pharmaceutical sectors preferred

• Strong attention to detail and multitasking abilities

• Advanced knowledge of Microsoft Office

• Effective communication and problem-solving skills

Enhance patient relations while managing compliance, casework, and healthcare program initiatives effectively.
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