Patient Access Navigator, Intake - Mental Health & Addictions

Position: Patient Access Navigator, Central Intake - Mental Health & Addictions
Location: Kings County (Kingston)

Req

Location:

Provincial Zone, Chipman Facility
Department: MHA Central Intake Services
Type of Employment:
Permanent Hourly FT (100%) x 1
Union: CUPE Healthcare Position
Posting Closing Date: 10-Jul-26

About The Opportunity
Reporting to the Provincial Manager - Intake Mental Health and Addictions (MHA) Program, the Patient Access Navigator position is responsible for facilitation of intake for MHA services. This is a provincial centralized telephone access service for Mental Health and Addictions Intake in Nova Scotia. This includes the utilization of appropriate screening tools, risk assessment, clinical triage and disposition, brief supportive counselling and psychoeducation, consultation, and information sharing.

The Patient Access Navigator is responsible for facilitation of access into and out of Mental Health & Addiction. The Patient Access Navigator will build working relationships, assist with problem solving and support individuals while they learn to self-navigate the health care system. The Patient Access Navigator reduces barriers that prevent clients from getting treatment/support by identifying client needs and directing them to sources of support.

The Patient Access Navigator will provide support and referral to ancillary support services for individuals needing assistance for their mental health and/or substance use/gambling. The Patient Access Navigator will act as a liaison between community resources and MHA and will remain knowledgeable of community resources, as well as Mental Health & Addictions teams and resources to ensure the best care.

About You

Bachelor's degree in Social Work is required

Registration with Nova Scotia College of Social Workers required

Three years of related experience in Mental Health and Addictions in a health care setting

Experience working with individuals with Mental Health and/or substance use/gambling concerns

High degree of motivational interviewing skills and engagement techniques

Experience utilizing screening and triaging tools

Knowledge of harm reduction strategies and stages of change theory

Demonstrated awareness of community resources and programs and community development methods

Demonstrated knowledge of recovery-oriented practice & patient and family-centered care

Non-Violent Crisis Intervention, Mental Health First Aid an asset, or committing to complete these courses

Working knowledge of DSM

Ability to navigate and de-escalate situations and offer crisis support using appropriate methods when needed

Demonstrated knowledge of cultural sensitivity and cultural competency

Competencies in other languages an asset, French preferred

Hours

Permanent Full-Time position, 75 Hours Bi-Weekly

Hours may include evenings until 8pm and holidays

Compensation and Benefits
$36.58 - $48.53 hourly. Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan.

What You'll Love About Nova Scotia Health
Nova Scotia Health is more than the province's largest provider of health services; we're a team driven by excellence in health, healing and learning. Across hospitals, health centres and community programs, our people deliver innovative, high-quality care that impacts lives across Nova Scotia and Atlantic Canada. From vibrant city life to scenic coastal communities, Nova Scotia offers a lifestyle as rewarding as the work itself.

At Nova Scotia Health, you'll find meaningful career opportunities, supportive teams and the work-life balance to enjoy everything our beautiful province has to offer. Join us and discover why so many people are choosing to call Nova Scotia home.

Equity, Diversity, Inclusion
Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self-identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, 2

SLGBTQIA+ to apply and self-identify.

#J-18808-Ljbffr