Bilingual Patient Care Specialist

Position: Bilingual Patient Care Specialist Role
Location: Saint-Laurent-d'Orléans

Join Shoppers Drug Mart as a Patient Care Specialist in Saint-Laurent, Quebec, focusing on patient-centered support. This full-time position enhances patient experiences through quality service delivery.

You will act as the main point of contact for patients in a specialized support program. The position requires strong advocacy skills to assist with medication funding, case management, and maintaining a high-quality patient experience. Team collaboration is essential to address patient needs and ensure service coordination effectively.

Key Responsibilities:

• Be the key contact for patients and physicians in programs

• Conduct welcome calls and gather pertinent patient information

• Inform patients about case management and support services

• Help patients navigate reimbursement processes and options

• Facilitate timely access to therapy and medication delivery

Requirements:

• Bilingual in French and English

• 2-3 years healthcare experience preferred

• Customer service or call center experience required

• Proficient in MS Office and databases

• Strong analytical and detail-oriented skills

Elevate patient support with your expertise as a Bilingual Patient Care Specialist at Shoppers Drug Mart.
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