Medical Administrator

Paqtnkek Mi’kmaw Nation is seeking a highly organized, compassionate and community-focused Medical Administrator to join the Health Centre team.

Reporting directly to the Health Director, the Medical Administrator will provide day-to-day administrative and reception support to the Health Centre while coordinating medical appointments, maintaining accurate and confidential health records, communicating with health-care providers, and assisting community members in accessing health services.

A significant component of the position will be the coordination of medical transportation for eligible community members. This includes arranging transportation to medical appointments, hospitals, specialists and other health-related services, confirming appointments and transportation requirements, and ensuring that clients receive appropriate information and support.

The successful candidate must demonstrate excellent organizational and communication skills, respect for confidentiality, cultural sensitivity, compassion and the ability to work effectively with community members, families, health professionals and external service providers.

• Provide professional and welcoming reception services for the Paqtnkek Health Centre.
• Answer telephone calls, respond to inquiries and direct clients to the appropriate Health Centre staff or service.
• Schedule, confirm and coordinate medical and health-related appointments for community members.
• Assist clients with appointment information, including dates, times, locations, preparation requirements and transportation arrangements.
• Coordinate appointments with physicians, specialists, hospitals, clinics, diagnostic services and other health-care providers.
• Maintain accurate and up-to-date client information and medical administrative records.
• Update medical files, contact information, appointment information and other administrative documentation as required.
• Ensure appropriate documentation is received and filed following appointments and referrals.
• Assist with referrals and follow-up requests from health-care providers.
• Track outstanding appointments, referrals, reports and follow-up requirements and bring issues to the attention of the appropriate Health Centre staff.
• Assist with processing forms, correspondence, reports and other Health Centre documentation.
• Maintain organized electronic and paper filing systems.
• Assist Health Centre staff with data entry, statistics, reporting and administrative requirements.
• Prepare correspondence, letters, forms, spreadsheets and other administrative documents.
• Monitor Health Centre office supplies and assist with ordering as required.
• Receive and distribute mail, deliveries and other correspondence.
• Maintain a professional and welcoming reception area.

• Coordinate medical transportation for eligible Paqtnkek community members.
• Arrange transportation for medical appointments, specialist appointments, hospital visits, diagnostic testing, treatments and other approved health-related services.
• Confirm appointment details and transportation requirements prior to arranging transportation.
• Coordinate with transportation providers, drivers, health-care facilities and community members.
• Maintain accurate transportation schedules and records.
• Confirm pick-up and drop-off locations, appointment times and special transportation requirements.
• Coordinate transportation for individuals who may require additional assistance or specialized transportation.
• Communicate changes, cancellations or delays to clients and transportation providers.
• Follow up with community members regarding transportation arrangements when necessary.
• Maintain appropriate records of transportation requests, bookings, cancellations and completed trips.
• Ensure transportation arrangements are made in accordance with applicable Health Centre policies, funding requirements and program guidelines.
• Identify recurring transportation issues and bring them to the attention of the Health Director.
• Assist the Health Director with monitoring transportation activity, costs and service requirements.

• Provide respectful, professional and culturally appropriate service to community members.
• Assist clients in navigating the administrative aspects of accessing health-care services.
• Help clients understand appointment and transportation arrangements without providing medical advice.
• Recognize when an issue requires the involvement of the Health Director, Nurse, Community Health staff or another qualified health professional.
• Maintain positive working relationships with community members, families, health-care providers and external organizations.
• Handle sensitive and potentially stressful situations with patience, discretion and professionalism.

• Maintain strict confidentiality of all client, medical and personal information.
• Ensure records are handled, stored and disposed of in accordance with applicable…