Pharmacist, Healthcare

Summary

Manage the operations of the Pharmacy while on duty, including providing consultation to customers and healthcare providers, dispensing medication, and assisting in the maintenance of the dispensary.

• Provide counseling on prescriptions, over‑the‑counter and behind‑the‑counter products.
• Practice to the full extent of the expanded scope of professional services within your capability.
• Be clearly identifiable to the public.
• Ensure accuracy and appropriateness of all prescriptions dispensed.
• Communicate with other healthcare professionals to provide integrated customer care.
• Maintain all records in accordance with legislation, standards of practice, and policy.
• Control access to the dispensary with respect to inventory and patient confidentiality.
• Review workflow queues daily and oversee will‑call bins per standard operating procedures.
• Identify and remove expired inventory; maintain accurate stock levels and place medication orders from the wholesaler.
• Ensure documentation and control of controlled substances meet regulatory requirements and report to Health Canada and other bodies.
• Ensure entry/pickup workstations, counselling/waiting areas, and work islands present an appropriate image of the Pharmacy.
• Assist with financial reports as required.
• Read and act on store communications on the in‑store web system.
• File incident reports when any customer or staff medication or privacy incidents occur.
• Plan, coordinate, delegate assignments, and coach Pharmacy colleagues.
• Lead by example, drive and build the business, and support enterprise programs.
• Provide exceptional customer service and demonstrate strong interpersonal skills.
• Develop and execute problem‑solving action plans.
• Utilize personal computing skills and knowledge of Pharmacy systems.
• Follow all health & safety procedures to maintain a healthy and safe work environment.
• Complete mandatory training and voluntary continuing education workshops as needed.

• Independent thinking and decision‑making ability.
• Ability to plan, coordinate, delegate, and provide coaching.
• Proven track record of driving business growth and leading teams.
• Commitment to exceptional customer service and professional conduct.
• Strong problem‑solving and action‑planning skills.
• Proficiency in personal computing and Pharmacy systems.
• Knowledge of health & safety procedures.
• Completed mandatory training and willingness to pursue continuing education.

By working in a locally owned Shoppers Drug Mart store, you will have the support of a national brand while working for a local business owner. Benefits include a purchase discount program, flexible and varied schedules, competitive pay, and online learning through the Academy.

Accommodation is available upon request for applicants and colleagues with disabilities.