Front Desk & Patient Services Specialist

Location: Govenlock

Reno Orthopedic Center wants you to join the team as a  Full-time Patient Services Rep ! We are seeking an enthusiastic and dedicated team member to greet and check-in patients at our  main location - 555 N Arlington Ave.
Who are we?
At Reno Orthopedic Center (ROC), every action is driven by our employee expectations:
We lead with a  patient-first mindset , ensuring every decision is made in the best interest of those we serve.
We believe in the power of  assuming good intent , fostering a culture of respect, optimism, and compassion, where teammates lift each other up.
Here, you're encouraged to  own your success  — we support your growth, celebrate your contributions, and empower you to take initiative.
Continuous learning  is part of who we are; we strive for constant improvement in everything from clinical innovation to personal development.
We value  kindness  as a core strength — it's how we treat our patients, our colleagues, and our community.
Most importantly, we encourage every team member to  be an advocate  — for patients, for progress, and for doing what's right.
If you're looking for a place where your work matters, your values align, and your growth is supported, you'll find purpose and belonging t sets us apart?
Reno Orthopedic Center (ROC) is physician-owned, meaning decisions are made by those who understand patient care firsthand — and every team member’s voice matters. We offer a fully integrated musculoskeletal health campus with on-site surgery, advanced imaging, therapy, urgent care, and specialty services like bone health and orthopedic oncology. With continuous growth and investment in new facilities and technology, ROC provides a forward-thinking environment built to support both exceptional patient care and your professional development.

We’ve been the trusted name in musculoskeletal health across Northern Nevada for over 60 years — and we’re still growing!
What would you do in this role?
Check-in/check-out patients, and schedule follow-up appointments;
Accurately enter patient demographic information in patients’ electronic medical records;
Scan photo ’s and insurance cards and verify insurances;
Collect applicable co-pays and ensure billing information is updated;
Balance money drawers at end of day;
Maintain calm and efficient patient flow through the clinics.
Requirements
Certifications/Educations :
High School Diploma
Knowledge of :
Customer service principles and practices

Experience:

Using computer systems and applications, including entering data and typing

Preferred Qualifications - How can you set yourself apart from other applicants?
One year of experience performing reception duties.
Benefits
At  Reno Orthopedic Center (ROC) , we believe that exceptional patient care starts with taking care of our people. We prioritize  work-life balance  by fostering a supportive, team-oriented environment where workloads are managed realistically, schedules are respected, and personal well-being is valued.
Why choose ROC? Full time benefits include:
Medical, dental, vision insurance
Discounted orthopedic care at ROC
Paid time off and holiday pay
Extended sick leave
401(k) plan contributions with no match required
EAP, disability and life insurance
Health and fitness program
Coffee shop onsite (main location)
Dependent on Position:
Continuing education funds / certification reimbursement
Relocation assistance (for eligible roles)
Productivity bonuses or incentive compensation (for eligible roles)
Student loan repayment (for eligible roles)
Come build your career with a team that’s committed to innovation, community, and compassion in orthopedic care. Whether you’re a seasoned specialist or just starting your journey, you’ll find purpose, impact, and growth at  Reno Orthopedic Center .