Front Desk Agent - Black Diamond Club Job Kananaskis Alberta Canada,Hospitality / Hotel / Catering

Location: Kananaskis

The Role

As a Front Desk / Concierge at our Black Diamond Club in the Rooms Division, you will play a key role in exceeding guest expectations and shaping their impression of our Lodge. Success in this role requires handling a multitude of tasks in an intense, ever-changing environment and making business decisions upholding the highest guest service standards.

In this highly visible position, you will be responsible for the first and last impression, the check-in and check-out process, guest communication, and delivering authentic hospitality to each and every guest. You will act as an ambassador to help guests in rediscovering the beauty of the Canadian Rockies through various activities inside and outside the resort while promptly addressing their needs, collaborating with other departments, and exceeding expectations with exceptional service.

Job Duties:

Be proficient in all front desk responsibilities, including efficiently checking guests in and out using OPERA software, accurately posting charges, creating itineraries prior to guest arrivals, and handling auditing and reporting tasks.

Provide professional, and attentive service at all times while building personal connections to understand and anticipate guest needs.

Proactively seek guest feedback, follow up promptly, and take actionable steps to resolve guest complaints to exceed expectations and service recovery.

Foster strong and effective communication and promote seamless teamwork amongst other departments such as Housekeeping, Food and Beverage, Sales, and Banquets.

Responding to guest’s requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by planning or identifying appropriate providers.

Supporting team members in maintaining a clean and welcoming lounge by performing tasks such as clearing tables, replenishing glassware, polishing surfaces, and ensuring overall tidiness and organization.

Demonstrate flexibility by being available to work various shifts, including mornings, afternoons, evenings, and holidays.

All other duties as assigned.

Employment Experience and

Educational Requirements:

To be considered for this role, you have experience with OPERA, POS systems, Excel and Outlook.

Able to work well under pressure in a fast-paced environment.

Previous hotel front office experience or education completed within hospitality sector required.

Degree or Diploma in Hospitality is preferred but not required.

Professional in presentation and demeanor.

Self-motivated, excellent organizational skills and proven ability to work well under pressure.

Must have a valid Alberta Pro Serve certificate.

Amazing Perks:

Marriott Employee Travel program providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels.

Personal days: 5 per year after 90 days of continued full-time employment

Food and Beverage discounts at ALL 6 of our dining outlets

Growth and development opportunities, both personal and professional

Onsite staff accommodations which include a residence convenience store and employee gym

One meal per day in our employee cafeteria (taxable benefit)

Discounts on activities offered through our Activities Committee:
Skydiving, Yoga, rafting, to name a few

Shuttle access to Calgary and Canmore

Health and Wellness benefits (some restrictions may apply)

Vacation is accrued starting on your first day of work at a rate of 4% of your earnings

Discounted access to our Nordic Spa*

Discounted Ski Pass and Golf rates*

Kananaskis Parks Pass


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