IT Support Coordinator Temp
Job in
Head of Jeddore, Nova Scotia, Canada
Listing for:
EHN Canada
Full Time, Seasonal/Temporary
position
Listed on 2026-02-22
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Position: IT Support Coordinator Temp FT
Location: Head of JeddoreEHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians. We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are.
EHN Canada prides themselves on providing both excellent and accessible care to all Canadians.
Learn more at
Be part of the work that’s changing lives.
Overview:
In this role, you will be responsible for working collaboratively across each of our locations. As an integral part of the IT Support Team, you will support users across EHN's facilities by troubleshooting, coordinating, and providing recommendations for resolving issues with company systems, networks, and applications. With a passion for providing timely IT support, you work to develop positive relationships with internal business units, external service providers, and vendors.
As a skilled IT Support Coordinator, you excel at problem-solving and analysis, planning and organizing and have high attention to detail. You are customer service-oriented, have excellent communication skills and thrive in a fast-paced changing environment.
Please note that this a Temp FT position for 12 months.
Job Function and Duties:
Coordinate IT Support across the country with contractors, vendors, and co-workersAnalyze and resolve complex performance problems and outages to software products and systems support, escalating to and working with vendors as required.Identify function and provide 2nd & 3rd level support with additional knowledge of escalation channels.Manage relationships with third-party service desks and coordinate their on-site visits.Work directly with MDMs and external vendors to ensure seamless IT service delivery.Evaluate and install computer hardware, networking software, and operating system software.Provide technical assistance and support for applications, servers, PCs, laptops, printers, scanners, phones, cell phones, wireless network devices, and other departments specific hardware/software.Perform daily monitoring of the environment to address incidents proactively and reactively in the production environment.Provide inventory control and lifecycle asset management for end-user computing devices.Analyze configurations, design from internal development teams, and build out a basic understanding of applications.Create and maintain comprehensive documentation for IT processes, systems, and incident resolution, to ensure the capability of the team to restart services and troubleshoot front-end issues.Requirements:
Experience supporting a corporate, multi-site, technology-based environment.Experience with ticketing systemsStrong administration and organizational skills with an ability to handle confidential materials in a professional manner.Demonstrates a strong attention to detail and a willingness to work under tight deadlines as required.Proven ability to communicate effectively in English, written and verbal.Excellent customer service skills, including follow-through.Results oriented with a sense of urgency and high standards for quality production and performance.Willingness to learn and take on challenges.Polite, courteous, professional demeanorMust be eligible to work in Canada.Ability to communicate in French and English preferred.Nice to haves:
Knowledge of/Experience with Service Now and Jira Service ManagementMicrosoft, Apple, or any other certificates are preferred.ITIL (Information Technology Infrastructure Library) Foundation certificationQualifications:
Post-secondary diploma/degree or certificate from an accredited college or university in IT relatedExperience with MDM technologiesBackground with Exchange, Office 365, Microsoft Azure, Microsoft TeamsTroubleshooting skills with mobile and desktop technologiesWorking knowledge of software, hardware, and other equipment4+ Years providing IT Support ServicesWorking Conditions:
Usually work regular business…
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