Senior Desktop Support Technician

Location: Timiskaming North (Iroquois Falls A)

Specific activities include, but are not limited:
Is the technical lead for all server and system initiatives.
Lead and execute large-scale IT projects ranging from cloud migrations to full site deployments.
Develops the design, setup, configuration, and on-going operations of virtual server environments (VMWare), cloud-based servers, storage area networks (SAN), data backups, data systems, and related applications and ensures the infrastructure is current, assesses near and long-term capacity needs, and performs capacity planning, data recovery and disaster recovery plans and procedures.
Is responsible for the overall server and backup systems performance, monitoring, maintenance, support, and optimization; performs advanced server duties and functions.
Supports staff in maintaining corporate voice systems, which include VOIP, PBX, and IVR systems
Evaluates new technologies and provides recommendations and direction on technical solutions.
Communicates with services providers, vendors, and contractors in the resolution of complex issues
Follows proper change management processes and post-implementation review of modifications
and enhancements, as well as creates and maintains change management records, server documentation, designs, and drawings.
Will be required to work non-standard hours to implement request for changes (RFCs)
Perform other related duties may be assigned from time to time
Ensures cross-functional teamwork and cross training to deliver quality solutions by identifying, escalating, and resolving all issues in a proactive manner.
Assist the tech team in various activities to test and apply software updates and patches, monitors and maintains day-to-day systems operations.
Plans, designs, and implements system upgrades & enhancements to meet current and future needs (Windows 10, Office 365, VLANs, VMware, Cloud Services, Citrix, SQL databases etc.).
Establish Maintain and support daily server operations: logs, patching, configuration, and system security.
Analyzes situations and identifiable factors to determine appropriate action, remedies, and outcomes through the use of defined procedures and best practices.
Communicates highly technical information to both technical and non-technical personnel.
Maintains project plans, cost estimates, and vendor relationships for system related activity.
Manages performance monitoring, load balancing activities and works with other partner hospitals to maintain connectivity.
Ensures standards compliance with architecture, technology, audit, and security standards.
Maintains records and provides reporting on repairs, down time, changes and updates. Troubleshoot business critical systems and applications that operate 24/7/365; identify root cause, actions, impact, and resolution and executes remediation plans.
Provide On-Call support outside of office hours on a rotational basis.
The responsibilities described above are representative and are not to be construed as all-inclusive.
The candidate will perform other duties as directed by the manager of IS/IT.

Position Requirements   Successful completion of university and/or College diploma in a computer technology program or related field.
A+ certification is mandatory.
Microsoft Certified Professional (MCP) and VMware certification is preferred.

Experience with Meditech and other healthcare information applications is preferred.
Physically able to lift, stretch, bend, and walk to interact with equipment found throughout the hospital.
Demonstrated interpersonal skills to communicate tactfully, effectively and with discretion with all levels of staff and management.
Operational experience in large scale environments (500 systems) for regular provisioning, patching, application packaging and deployment.
Minimum 3 years’ experience with expert level proficiency in Microsoft, Windows 7, 8 and Microsoft Office 2013/16 or later, MS Server 2008/12, MS SQL 2008/12, Office 365, VMware, VOIP solutions, Antivirus and Citrix Desktop is required.
Experience and knowledge of Apple hardware and OS/iOS support.
Hands-on hardware/software troubleshooting experience including documenting issues in ticketing system.
Demonstrated experience…