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Technical Onboarding Lead – Customer Success
Job in
Saanich, British Columbia, Canada
Listed on 2026-02-26
Listing for:
Magnet Forensics
Full Time
position Listed on 2026-02-26
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support -
Customer Service/HelpDesk
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
A leading tech company seeks a Customer Success Escalation Lead to manage onboarding for new customers. This role involves ensuring successful transitions and early adoption of products, focusing on technical support and product guidance. Candidates should have 3–5 years of experience with software solutions, particularly in the fields of digital forensics and IT. Excellent communication skills and a customer-centric attitude are essential.
The position offers a hybrid work model in Canada with travel requirements of up to 10%.
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