Technical Support Associate Sydney
Job in
North Sydney South Central, Nova Scotia, B2A, Canada
Listed on 2026-05-31
Listing for:
MCI
Full Time
position Listed on 2026-05-31
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Computer Repair / Support
Job Description & How to Apply Below
Location: North Sydney South Central
Step into a rewarding role at MCI in Sydney, NS, as a Technical Support Associate, providing critical assistance to customers facing technical challenges. You will play a key role in enhancing customer satisfaction.
This position involves delivering first-level support via phone, chat, and email while troubleshooting software, hardware, and connectivity issues. You will document all interactions diligently and stay updated on product knowledge to offer step-by-step assistance. Strong communication and analytical skills will be crucial in this fast-paced environment.
Key Responsibilities:
• Offer technical support through phone, chat, and email
• Troubleshoot various hardware and software issues
• Keep a detailed record of all technical issues
• Escalate more complex problems to senior staff
• Maintain knowledge of products and technical procedures
Requirements:
• Minimum age requirement of 18
• High school diploma or GED essential
• Fluency in both English and Spanish
• Basic understanding of IT systems and troubleshooting
• Previous experience in a similar role is an asset
Join MCI and utilize your tech skills to make a difference in customer experiences.
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Position Requirements
10+ Years
work experience
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