Technical Support Associate Sydney

Position: Technical Support Associate at MCI Sydney
Location: North Sydney South Central

Step into a rewarding role at MCI in Sydney, NS, as a Technical Support Associate, providing critical assistance to customers facing technical challenges. You will play a key role in enhancing customer satisfaction.

This position involves delivering first-level support via phone, chat, and email while troubleshooting software, hardware, and connectivity issues. You will document all interactions diligently and stay updated on product knowledge to offer step-by-step assistance. Strong communication and analytical skills will be crucial in this fast-paced environment.

Key Responsibilities:

• Offer technical support through phone, chat, and email

• Troubleshoot various hardware and software issues

• Keep a detailed record of all technical issues

• Escalate more complex problems to senior staff

• Maintain knowledge of products and technical procedures

Requirements:

• Minimum age requirement of 18

• High school diploma or GED essential

• Fluency in both English and Spanish

• Basic understanding of IT systems and troubleshooting

• Previous experience in a similar role is an asset

Join MCI and utilize your tech skills to make a difference in customer experiences.
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