Sales Engineer

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
At Motorola Solutions, nous pensons que tout commence par nos employés. Nous sommes une communauté mondiale soudée, unie par la volonté incessante de contribuer à la sécurité des personnes partout dans le monde. Nous concevons et connectons des technologies qui contribuent à protéger les personnes, les biens et les infrastructures. Nos solutions favorisent la collaboration essentielle pour améliorer la sécurité des populations, des écoles, des hôpitaux, des entreprises et, finalement, des nations.

Connectez‑vous à une carrière qui compte et aidez‑nous à bâtir un avenir plus sûr.

Silvus Technologies, a leading provider of advanced MANET and MIMO communications systems, is reshaping mesh network technology for mission‑critical applications – on the ground, in the air and  battle‑proven Stream Caster family of MANET radios and proprietary MN‑MIMO waveform provides the vital communications link for defense, law enforcement and public safety agencies around the world, and in the toughest operational environments.

With deep roots in DARPA research, Silvus Technologies develops world‑class advanced communications technologies that are reshaping the tactical communications landscape. From pure line‑of‑sight to extreme non‑line‑of‑sight, Silvus radios form a self‑healing, self‑forming mesh network, enabling secure and reliable connectivity, including video and high‑bandwidth data. Silvus Technologies is a wholly owned subsidiary of Motorola Solutions, Inc.

This role participates in technical sales, demonstrations, and support of the Silvus family of advanced multi‑antenna MIMO radio and mesh networking solutions. It plays a key role in influencing product development. The position reports to the Director of Sales Engineering on the Sales Engineering team. This position is 100% remote, candidates must be based in Ottawa, Canada and be willing to travel up to 50% of the time.

• Provide pre‑ and post‑sales technical support including system planning, customer training, and system optimization.
• Become an expert on the operation and application of Silvus’ unique radio and networking solutions and its advantages over competing technologies.
• Prepare and conduct product demonstrations for customer visits and equipment evaluations.
• Visit customer sites to provide technical support and deliver training.
• Troubleshoot failures and abnormal situations in the field.
• Collect and analyze field failures and abnormalities and provide feedback to the development team.
• Help the Design Engineers reproduce and troubleshoot problems.
• Participate in resource allocation and hardware maintenance to support different sales and business development activities.
• Help drive future product development.
• Travel requirements – 50% of the time; frequent travel for meetings, events, and demonstrations.
• Perform other related duties as required.

• Bachelor’s degree in Electrical Engineering or other related technical fields with at least 2 years of demonstrated experience in a pre‑and post‑sales technical support position; or High School Diploma/GED with at least 6 years of experience in a pre‑and post‑sales technical support position.
• Proficiency with radio frequency instruments such as signal generators and spectrum analyzers.
• Willingness to travel and work at customer sites.
• Must be based in Ottawa, Canada.
• All employment is contingent upon the successful clearance of a background check.

• Familiarity with Linux.
• Proficiency with TCP/IP protocol and networking.
• Experience with operating and testing IP radios/modems.
• Knowledge of wireless communication…