Empower Customer Success Technical Support Leader

Position: Empower Customer Success as a Technical Support Leader
Location: Pelly Crossing

Take the lead in enhancing customer satisfaction as a Technical Customer Success Manager. This remote role combines technical savvy with strong relationship management to support clients during their onboarding journey.

In this pivotal position, you will drive customer engagement while managing diverse accounts across platforms. Your responsibilities will include configuration tasks, fostering relationships, identifying risks, and documenting processes for scalable customer success. Ideal candidates thrive in dynamic environments and bring both strategic and hands-on approaches to problem-solving.

Key Responsibilities:

• Serve as primary contact for key customers

• Handle configuration and setup tasks directly

• Drive renewals and revenue growth through outreach

• Monitor account health and address risks proactively

• Build a scalable CSM playbook for future clients

Requirements:

• 5+ years in Customer Success or Account Management

• Proven ability in relationship management and technical tasks

• Strong project management skills across multiple priorities

• Effective communication with diverse stakeholders

• Comfortably navigate ambiguity and create structure

Support customers through their journey by leveraging your unique blend of technical knowledge and relationship-building skills.
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