IT Support Specialist Tier 2 in Mount Pearl

Location: St. John's Southwest

Join Kraken Robotics as an IT Support Specialist Tier 2 in Mount Pearl, NL, and make a significant impact on technical support and infrastructure management. Your work here drives solutions for global challenges.

As a Tier 2 Specialist, you’ll handle user support requests while administering both on-premises and hybrid cloud setups.

Your role requires a proactive approach to problem-solving and collaboration with various teams to ensure excellence in service and adherence to IT policies. This position also allows you to contribute to ongoing IT projects that advance organizational goals.

Key Responsibilities:

• Troubleshoot and resolve hardware and software issues

• Manage IT infrastructure including servers and networks

• Oversee system updates, patches, and configurations

• Assist in training junior staff and users

• Create clear documentation of technical processes

Requirements:

• IT-related degree or equivalent experience

• Minimum 2 years of experience in IT support

• Knowledge of network troubleshooting and security

• Familiarity with Microsoft Intune and Azure

• Understanding of SharePoint and collaboration tools

Bring your skills to Kraken Robotics to support world-class IT services and enhance operational efficiency.
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