Senior Technical Support Analyst Fortra

Location: Tignish

Join Fortra as a Senior Technical Support Analyst specializing in IBM i Power Systems. Contribute to customer success by troubleshooting complex issues and mentoring junior analysts.

This senior role requires a blend of advanced technical knowledge and excellent customer communication skills. You will analyze complex systems and provide timely resolutions to ensure customer satisfaction. Your expertise will help in diagnosing issues, collaborating internally, and leading initiatives that enhance team performance and service quality.

Key Responsibilities:

• Conduct advanced technical troubleshooting on software issues

• Serve as a trusted advisor for high-priority customers

• Configure and replicate customer environments for testing

• Mentor junior analysts and foster team collaboration

• Lead training sessions for customers and internal teams

Requirements:

• Bachelor’s degree in Computer Science or related field

• 4+ years of technical support experience with IBM i

• Strong problem-solving skills in complex environments

• Excellent communication skills for translating technical details

• Evidence of proactive learning and mentorship

Contribute your expertise in IBM i systems to elevate customer support and team capabilities at Fortra.
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