Computer Support Technician - Temporary; Avalon East Region

Computer Support Technician – Temporary (Avalon East Region) – 12 months/year – 35 hours/week

Competition #:

-01SS.

Location:

District Office. Competition End Date:
June 03, 2026 12:00 PM.

Reporting to the Manager, Information Technology, the Computer Support Technician performs technical work in the administration of a local area computer network, including hardware, software, and the provision of support to end users. The successful candidate will be a member of the broader NLSchools – Department of Education Information Technology team.

• Analyzes and troubleshoots operating problems in both hardware and software, and develops and implements changes to rectify the problems.
• Responds to user requests.
• Installs, configures and maintains computers, mobile devices and peripherals.
• Performs help‑desk functions and may provide either on‑site or remote technical support.
• Updates and maintains IT asset records.
• Provides computer consultation, advice and services to staff.
• Provides training to end users on the use of new hardware or software.
• Provides telephone and online support to departmental projects.
• Performs other duties as assigned.

• Minimum: 2‑year post‑secondary Diploma in Information Technology or a computer‑related field.
• Minimum: 1 to 2 years of experience.
• Ability to maintain computer systems and networks.
• Ability to provide technology support.
• Strong client service, analytical, interpersonal and communication (oral and written) skills. This includes:
• The ability to listen to information and ask questions to diagnose and resolve the client's concerns/problem.
• Provide expert advice to guide a user through the problem‑solving steps.
• Provide directions to others on the use of software or hardware.
• Ability to work independently with minimum supervision.
• Ability to work as part of and to contribute to a cohesive team.

CUPE 1560 Salary Scale (CG‑27): $25.99 to $28.74

NLSchools is committed to employing a diverse workforce and encourages all qualified applicants to apply. A Police Records Check with a Vulnerable Sector Query, from the local police authority, will be required and a copy of driver's abstract and driver's license. Only those selected for interviews will be contacted.