IT Support Technician - Elk Valley Resources

Location: East Kootenays (Fernie)

Join Elk Valley Resources as an IT Support Technician on-site in beautiful British Columbia. This role focuses on delivering essential desktop support services in a mining and industrial setting.

Reporting directly to the Supervisor of End User Computing, you will manage both Tier 1 and Tier 2 support for various technologies. Your expertise will be vital in maintaining hardware, configuring systems, and assisting users. Collaboration with vendor support and internal teams will also be a crucial part of your daily tasks to ensure smooth operations.

Key Responsibilities:

• Deliver on-site and remote support for desktops and peripherals

• Troubleshoot and maintain IT equipment in various environments

• Document all activities through the IT ticketing system

• Coordinate with stakeholders for sourcing IT assets

• Develop training materials for end users on IT systems

Requirements:

• Two years of IT experience in an industrial setting

• Proficient in Microsoft Windows and Office Suite

• Familiarity with ticketing platforms like Service Now

• Understanding of client-server networking and diagnostic tools

• Valid Class 5 Driver’s License necessary

Utilize your IT skills to support Elk Valley Resources in achieving operational excellence.
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