Service ITOM & CMDB Governance Specialist

Position: Service Now ITOM & CMDB Governance Specialist
Location: Saint-Laurent-d'Orléans

Our Technology & Product Development teams transform bold ideas into immersive, world-class solutions. From VR/AR solutions to cutting-edge flight simulation, you’ll work alongside brilliant minds in a rewarding and supportive environment with opportunities to learn and grow every day. With a career that blends flexibility, creativity, and impact, you’ll play a vital role in driving next-generation tech solutions for the moments that matter most.

At CAE, our Technology & Product Development team is dedicated to shaping the future with immersive systems and pioneering technologies that elevate safety and readiness worldwide. From VR/AR solutions to cutting-edge flight simulation, you’ll work alongside brilliant minds in a rewarding and supportive environment with opportunities to learn and grow every day. Simply put, you’re empowered to tackle challenges with a team that embraces bold ideas and a commitment to safety and excellence on a global scale.

With a career that blends flexibility, creativity, and impact, you’ll play a vital role in an innovative and collaborative team, driving next-generation tech solutions for the moments that matter most.

Key Responsibilities Define and maintain CMDB governance framework, policies, and standards

Ensure accuracy, completeness, and integrity of Configuration Item (CI) data Establish and enforce data quality KPIs and accountability across IT teams

Drive operational performance of CMDB and ITOM practices against defined targets

Monitor and remediate data quality issues and inconsistencies

Manage and optimize Service Now ITOM capabilities (Discovery, Service Mapping, Event Management)
Drive automation of CI population and updates through integrations and discovery tools

Lead Service Mapping and ensure alignment with CSDM standards

Support Incident, Change, and Problem Management with accurate dependency mapping

Develop dashboards and reports on CMDB health, performance, and coverage

Lead continual improvement initiatives to increase CMDB and ITOM maturity

Provide training and guidance to IT teams on CMDB and ITOM best practices

Minimum Qualifications 4–7 years of experience in IT with a focus on CMDB, Configuration Management, or ITOMService

Now certifications (ITOM, CMDB)
Hands-on experience with Service Now CMDB and ITOM modules

Strong knowledge of CMDB data models and CI lifecycle management

Prefered Qualifications Bachelor’s degree in Computer Science, Information Systems, or related fieldCDSM certification

Experience with CSDM and Service Mapping Understanding of Discovery, Service Mapping, and reconciliation rules

Strong analytical and data quality management skills

Experience with reporting tools such as Power BI or Service Now dashboards

Excellent communication and stakeholder management skills

Ability to drive accountability across cross-functional teamsCAE offers:

Group Insurance Telemedicine Employee  and Family Assistance Program Employee Stock Purchase Plan Group RRSPCAE Pension Plan/Defined Benefit Plan Sabbatical Leave Flex Time Enhanced Parental Leave Flexible and modern working environmentsA collaborative workplaceA dynamic and innovative environment

Come share your passion with us!

With over 10,000 employees in more than 35 countries, CAE is a global leader in training for the civil aviation, defence and security, and healthcare markets. To learn more:(Use the "Apply for this Job" box below). About CAEAt CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide.

By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.

Position Type Regular Equal  Opportunity & AccommodationsCAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available—contact your recruiter or email  if needed.

Data Privacy Privacy Statement | CAEAs part of our process, we may use AI‑supported tools to help review applications, with human decision‑making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
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