Application Support Specialist, Halifax; Dartmouth

Position: Application Support Specialist, Halifax (Dartmouth)
Location: Hants County (Shubenacadie)

Irving Shipbuilding is one of the most modern shipyards in North America, defined by its pace and appetite for change. Irving Shipbuilding is building more than 20 Arctic and Offshore Patrol Ships and River-Class Destroyers as part of the largest and most complex shipbuilding initiative in Canadian history. If you’re curious and motivated by a fast-moving environment and want to contribute to building ships with state-of-the-art naval technology this opportunity is for you.
The Application Support Specialist is responsible for supporting and maintaining a variety of enterprise applications and platforms. You will be the main point of contact for technical expertise and support of solutions.
Now is your chance to join our team to make a lasting impact as an Application Support Specialist.
All successful applicants must meet requirements for Canadian Controlled Goods Program (CGP), Canadian Government Security clearance, and U.S. International Traffic in Arms Regulations (ITAR).
This position requires full-time in-office presence.
Responsibilities   Participate in technical discussions for configuration, testing, and operations of our platform solutions
Ensure compliance with daily management checklist for operational effectiveness
Provide 'go live' and post 'go live' support for projects and solutions in general
Upgrade and manage different environments and recommend ways for improving performance, availability, and scalability of solutions
Administer and resolve application issues & severities, provide timely updates and perform root cause analysis
Navigate complex SQL queries to perform root cause analysis and extract data for development and testing purposes
Strong attention to detail for data validation, networking, and integration connectivity, in support of cloud-based systems
Monitor application vendor service level agreements and report non-performance
Update key performance indicators for platforms on a weekly basis
Review and keep knowledge management articles updated
Support delivery/project managers regarding solutions
Participate in on-call support for 24X 7 operations
Qualifications

Education required:

A university degree, college diploma, or related discipline
0–2 years of experience
Technically inclined, process oriented and driven by natural curiosity
Passionate about technology
Customer service mindset with a high level of attention to detail in all interactions, ensuring quality service
Practiced communicator with strong verbal, written, and interpersonal skills
Bonus   

Experience with SQL, SSIS, web Methods, & Synapse, PowerBI, JIRA & ADO
Certifications in Microsoft Azure Fundamental, IT Infrastructure Library (ITIL), Google IT Support Professional, Professional Automation Developer Associate
We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

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