Technical Support Specialist Bilingual GPS

Location: Tuktoyaktuk

Enhance customer satisfaction at Positrace as a Bilingual Technical Support Specialist. Provide first-level support for GPS products in English and Spanish with professionalism.

Positrace is looking for a Bilingual Technical Support Specialist with 3-5 years of experience in customer support. You will troubleshoot GPS-related issues for clients in Canada, the USA, and Mexico.

Experience with electronics and the ability to communicate complex information simply are essential in this role.

Key Responsibilities:

• Assist customers via phone and online for GPS support

• Diagnose GPS hardware and software problems efficiently

• Ensure customer issues are resolved promptly and thoroughly

• Keep detailed records of support activities

• Foster strong relationships through empathy and professionalism

Requirements:

• 3-5 years in helpdesk or technical support

• Solid electronics troubleshooting knowledge

• Proficient in English and Spanish, both spoken and written

• Strong initiative and organizational skills

• Bachelor’s degree in relevant fields

Your expertise in GPS systems and customer service is vital for Positrace's success.
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