Victoria Field Technical Support Specialist

Location: Victoria

Enhance your career with HP as a Field Technical Support Specialist based in Victoria, BC. This role involves providing expert onsite technical support and repair for HP hardware and software products.

HP’s Customer Support & Services On-site Delivery organization is seeking a Field Technical Support Representative crucial to post-sales service delivery. Your responsibilities will include repairing printers, laptops, and desktops while maintaining high customer satisfaction. Join a team committed to excellence in a role that demands strong technical and communication skills across various industries.

Key Responsibilities:

• Repair printers, MFPs, and other devices onsite

• Serve as the primary contact for customer service issues

• Interact with customers to ensure satisfaction

• Configure hardware, software, and network components

• Perform installations, maintenance, and repairs

Requirements:

• Vocational diploma or degree with relevant experience

• Minimum 2 years of experience in technical support

• Valid Alberta driver’s license required

• Ability to lift 50 pounds regularly

• Strong analytical and troubleshooting skills

Leverage your technical problem-solving abilities to deliver top-notch support for HP's diverse clientele in Victoria.
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