IT Supervisor

Location: Renfrew County and Lanark Highlands Township (Deep River)

Position Overview  The IT Supervisor provides first‑level support for local computer systems and oversees the daily operations of the IT Department. This role leads a small technical team responsible for maintaining network infrastructure, hardware, and software systems. The IT Supervisor ensures timely troubleshooting, coordinates system upgrades, ensures adherence to local and corporate IT policies/procedures, and works closely with the Corporate IT team to ensure system reliability, security, and maximum uptime.

Key Responsibilities   Provide end‑user technical support for hardware, software, and network issues.
Install, configure, and maintain computer hardware, peripherals, and related equipment.
Install, configure, and update software applications in accordance with IT standards.
Troubleshoot and maintain printers and multifunction devices.
Manage and resolve helpdesk tickets, ensuring timely follow‑up and documentation.
Maintain inventory of spare parts, equipment, and IT supplies.
Support network infrastructure, including switches, access points, and cabling.
Supervise IT staff, providing coaching, guidance, and training to support professional development.
Collaborate with Corporate IT on system upgrades, security initiatives, and compliance requirements.
Ensure adherence to IT policies, procedures, and best practices.
Education Requirements   College diploma or certificate in Computer Systems, Information Technology, or a related field.
Experience, Knowledge and Skills Required    3–5 years of progressive experience  in IT support, systems administration, or related technical roles, with exposure to hardware, software, and network troubleshooting.
Supervisory or Team‑Lead experience  is an asset, including coaching, delegation, and supporting staff performance.
Strong technical troubleshooting abilities  across desktops, laptops, peripherals, printers, and networked systems.
Working knowledge of Windows operating systems , Active Directory, user account management, and common business applications.
Understanding of network fundamentals , including LAN/WAN, switches, Wi‑Fi, and basic cabling.

Experience with helpdesk ticketing systems , including prioritization, documentation, and follow‑up.
Familiarity with IT security practices  and corporate IT compliance requirements.
CompTIA certifications  (A+, Network+, or similar) are considered an asset.
Effective communication and interpersonal skills , with the ability to support users at varying technical levels.
Strong organizational skills , attention to detail, and the ability to manage multiple tasks in a fast‑paced environment.
Calm and composed under pressure , particularly during outages or urgent technical issues.
Service‑oriented mindset  with a positive, solutions‑focused approach to problem‑solving.
Reliable, punctual, and able to follow established procedures  and IT policies consistently.
Security Requirements   We conduct a criminal Record Check on all new hires
We conduct a Government Controlled Goods Program (CGP) Check on all new hires; must be able to provide 3 references to help verify your identity
Work Conditions   Standard hours: 7:00 a.m. to 3:30 p.m., Monday to Friday, with occasional overtime as required.
CSA‑approved footwear, safety glasses, ear protection, and other PPE required (provided by company).
Benefits   Attractive Benefits package including Long Term and Short-Term Disability, Dental, Vision and Drug Coverage
Company Pension Plan
Positive Work-Life Balance
Opportunities for Professional Growth
Employee Assistance Program
Additional Notes  We welcome all applications without regard to social and cultural background, age, gender, disability, sexual orientation, national origin or religious belief, status as a protected veteran, or any other characteristic protected by applicable law. If you require an accommodation during the recruitment/interview process, please contact Human Resources for support.

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