IT Support Specialist

Location: Lax Kw'alaams

The Lax Kw’alaams Band has an exciting and immediate opening for a full-time IT Support Specialist position. As a key member of the team, this role is responsible for providing IT support to staff, elected officials and contractors. This position is expected to demonstrate strong technological aptitude, and work productively with minimal supervision. The position requires someone who is a self-directed individual with the ability to thrive in a changing environment and that has a desire to help people solve their technology problems.

Good communication and some leadership skills are essential in this role. Further, the incumbent will support operations and strategic activities by providing effective and efficient technological support to the Lax Kw’alaams community.

Responsibilities
General

Oversee the organization’s hardware, software, and network systems; implement electronic provisions, instalments, upgrades and configurations including, cloud-based services, computers, printers, desk phones, surveillance cameras and other electronics; ensure that all components are up-to date, secure, and functioning correctly; ensure effective and reliable backups are being performed

Work with managers/directors to plan, execute, and monitor IT-related projects; develop protocols for the use of IT across departments and their projects; collaborate with external vendors and service providers to procure IT equipment and services; participate in hardware and software evaluations/reviews and recommend purchases

Maintain inventory and clear documentation of all band technological equipment, installed software, hardware, software licensing and follow proper procedures for the disposal of electronic assets; keep comprehensive records of IT systems, processes, and procedures.

Implementing and maintaining cybersecurity measures to protect the organization’s data and IT assets. This includes monitoring for security breaches, conducting regular security audits, and ensuring compliance with relevant regulations and standards.

Be the primary point of contact when it comes to providing technical support to employees, resolving issues related to hardware, software, network connectivity, and other IT systems; troubleshooting problems and providing guidance on IT policies and procedures; help offer solutions either in person, via telephone and/or email; provide user training and orientation on hardware, software and cloud-based services

Performs other related duties as assigned

Qualifications
Education

Diploma in Computer Systems

Possession of a valid BC driver’s license.

Provide a current Criminal Record Check

Experience

Two years related experience

Competency

Excellent hardware and software skills

Excellent Microsoft Office 365 skills

Excellent time management skills

Excellent analysis, troubleshooting and problem-solving skills

Excellent understanding of Information technology tools and concepts

Excellent interpersonal and communication skills working with technical and nontechnical personnel at various levels in the organization

Excellent organizational and coordination abilities with close attention to detail

Ability to influence and use judgment in decision-making

Ability to work independently

Knowledge of the Lax Kw’alaams community is an asset

Classification/Pay Scale

$43.96 per hour

You can expect a supportive work environment, a total compensation package which includes a competitive wage, extended health and dental benefits and a pension plan.

Submission Deadline

Open until filled

Job Type: Full-time

Pay:
From $43.96 per hour

Benefits:

Company pension

Dental care

Extended health care

Work Location:

In person

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