IT Site Lead
Job in
Victoria, British Columbia, Canada
Listing for:
Actalent
Contract
position
Listed on 2026-08-03
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Desktop Support, Network Administrator
Salary/Wage Range or Industry Benchmark: 50 - 70 CAD Hourly
CAD
50.00
70.00
HOUR
Job Description & How to Apply Below
Location: VictoriaJob Title: IT Site Lead
Job Description
We are seeking an experienced IT Site Lead to oversee and support all IT operations across our Malahat and Victoria locations. This individual will serve as the primary on-site IT contact, delivering exceptional end-user support while ensuring reliable operation of workplace technology, local infrastructure, and IT services. The ideal candidate is a hands-on technical professional with strong troubleshooting abilities, experience supporting Windows-based environments, and a customer-first mindset.
This role requires the ability to work independently, proactively identify issues, and collaborate effectively with regional and global IT teams.
Responsibilities
Serve as the primary IT contact for on-site employees and business stakeholdersProvide end-to-end support for hardware, software, networking, and workplace technology issuesTroubleshoot and resolve desktop, laptop, printer, docking station, mobile device, and application-related problemsManage and prioritize incidents, service requests, and changes through Service Now or a similar ITSM platformPerform computer imaging, deployment, configuration, and software installationSupport Active Directory user account administration and access managementMaintain accurate asset inventory and CMDB records throughout the device lifecycleCoordinate local infrastructure support, including network connectivity and server room environmentsSupport conference room technology, collaboration tools, and executive/VIP usersConduct root cause analysis and implement preventive solutions to reduce recurring issuesPartner with vendors, business stakeholders, and IT teams to ensure successful service deliverySupport site projects, office moves, technology refreshes, onboarding activities, and operational initiativesUse service metrics and operational data to drive continuous improvementEssential Skills
Minimum 5 years of hands-on IT support experience (7+ years preferred)Experience supporting Windows-based enterprise environmentsStrong knowledge of desktop, laptop, hardware, and software troubleshootingExperience with Service Now or other ITSM/ticketing platformsHands-on experience with Active Directory administrationExperience imaging, deploying, and configuring computersKnowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshootingExperience managing IT assets and inventoryAbility to independently diagnose and resolve technical issuesStrong customer service, communication, and stakeholder management skillsAdditional Skills & Qualifications
Experience supporting manufacturing, engineering, laboratory, or operational environmentsFamiliarity with ITIL service management practicesExperience with Agile methodologies and Lean problem-solving techniquesExperience supporting conference room technologies and collaboration platformsKnowledge of endpoint management solutions such as Intune or SCCMUnderstanding of cybersecurity best practices and compliance requirementsExperience supporting infrastructure upgrades, site projects, office relocations, or technology refresh initiativesWork Environment
The work environment includes office, lab, and site environments, requiring frequent walking between buildings or work areas. The role involves lifting and transporting IT equipment up to approximately 25–40 lbs. Occasional bending, kneeling, crouching, or reaching is necessary to install, troubleshoot, or maintain equipment. The position may require work in data closets or server rooms, which may involve confined spaces and varying temperatures.
The role demands visual acuity to read technical information, device screens, labels, and documentation. The IT Site Lead should be comfortable working for extended periods at a computer workstation and responding to on-site incidents quickly.
Job Type & LocationThis is a Contract position based out of Victoria, BC.
Pay and BenefitsThe pay range for this position is $50.00 - $70.00/hr.
Workplace TypeThis is a fully onsite position in Victoria,BC.
À propos d'Actalent
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