IS Support Specialist II - Farrow Logistics

Location: Preston

Explore the IS Support Specialist II position at Farrow in Ayr, Ontario. This role ensures smooth operation of internal systems through Level 1 and Level 2 support.

As an IS Support Specialist II, you will troubleshoot issues related to Microsoft 365 and Linux environments while managing user accounts. The position requires maintaining documentation and collaborating with teams to resolve application and service requests. Your operational expertise will enable process improvements and increase efficiency.

Key Responsibilities:

• Provide Level 1 and Level 2 support for users

• Address application, connectivity, and access issues effectively

• Maintain documentation of support incidents and resolutions

• Create knowledge-base articles for future reference

• Support user onboarding and account management

Requirements:

• Experience in information systems support roles

• Familiarity with Linux and Microsoft 365 environments

• Knowledge of SFTP and secure practices

• Basic automation scripting skills are a plus

• Excellent communication with diverse user groups

Support internal operations and enhance user experience with Farrow in Ayr.
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