Director, BSA Platforms & Practice

Location: Yonge Mills

Reporting to the AVP, Planning & Design Practices, the Director, BSA Platforms & Practice will lead the strategy and continuous improvement of our new enterprise Application Knowledge Hub. This platform will provide key functions across the business, allowing the organization to have a bird’s eye view of all applications and capabilities, enabling business analysis, architecture and engineering teams. This role combines practice leadership, platform ownership, AI enablement, and operational excellence.
What you’ll do   Own the Application Knowledge Hub
Develop and execute the roadmap for the enterprise Application Knowledge Hub.
Establish standards for application metadata, taxonomy, content management, and knowledge governance.
Improve discoverability, quality, and accuracy of application and business knowledge.
Enable knowledge assets to be leveraged by both employees and AI-powered solutions.
Ensure platforms operate securely, reliably, and efficiently.
Drive AI & Innovation
Identify opportunities to leverage AI to enhance business analysis, documentation, knowledge management, and decision-making.
Advance the use of Microsoft Fabric, Microsoft Foundry, AI Agents, automation, and emerging technologies across BSA and knowledge management practices.
Enable AI-powered knowledge search, intelligent documentation, requirements generation, and business insights.
Support integration of enterprise knowledge with AI-enabled workflows and assistants.
Lead the BSA Practice Enablement Strategy
Define and evolve BSA standards, methodologies, templates, and best practices.
Establish a modern BSA operating model that supports Agile, Product, and AI-enabled delivery teams.
Drive consistency and quality across requirements management, business analysis, process modeling, and documentation practices.
Partner with Architecture, Engineering, Product, and Delivery leaders to improve end-to-end solution design and delivery outcomes.
Lead BSA Platforms & Tools
Provide strategic ownership and operational oversight of platforms including:
Jira, Confluence, Lucid, Figma, Application Knowledge Hub, and future collaboration platforms.
What you’ll bring   8+ years of experience in Business Analysis, Technology Platforms, Product Enablement, or related fields.
5+ years of leadership experience managing teams and enterprise initiatives.
Experience leading and building enterprise collaboration or knowledge management platforms.
Strong understanding of Business Analysis practices, methodologies, and delivery frameworks.
Experience managing platform operations, governance, security, and vendor relationships.
Exceptional stakeholder management and communication skills.

Preferred Qualifications   

Experience with Jira, Confluence, Lucid, and Figma administration and governance.
Knowledge of platform engineering, automation, integrations, APIs, and SaaS technologies.
Experience implementing enterprise knowledge management solutions.

Experience with Microsoft Fabric, Databricks, Microsoft Foundry, AI platforms, AI Agents, or knowledge engineering solutions.
Familiarity with enterprise architecture, application portfolios, and digital transformation initiatives.
We’re always looking for great talent!
In addition to competitive pay, we offer:
Comprehensive benefits and retirement programs
Performance incentives, Continuing Education Programs
Other perks to support your well-being
Career growth opportunities and product discounts
Our typical hiring range is between $80,000.00 and $ per annum.
Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, market location, industry benchmarks, internal equity and other role-specific requirements.
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