Director IT Technical Operations

Location: Quinte Shores, East Northumberland County & Prince Edward County (Picton)

ESSENTIAL JOB RESPONSIBILITIES  include but are not limited to:
Support and demonstrate IMA’s core values
Value and understanding the importance of diversity, equity, and inclusion among all IMA associates
Recruits, retains and develops IT Field Technician and Helpdesk team members to build a team that meets, or exceeds, IMA’s technology needs for today and tomorrow
Establish clear expectations, accountability, goals, and development plans for leaders and team members.
Responsibility for the design, implementation, and continuous operation of key ITSM foundational processes
Provide strategic directions for Field Technician services supporting offices across the country.
Establish a consistent nationwide field support model while accounting for the needs of individual offices and geographic regions.
Responsible for daily support activities across on-site Field Technicians and Enterprise Help Desk.
Sets key processes and standards for on-site workstation and peripheral hardware and support models.
Facilitates, participates in, and implements continuous improvement and cost management programs designed to facilitate the IMA business strategy and roadmap (examples: balance of on-premises and cloud posture, hardware refreshes, and operational administration improvements)
REQUIRED EXPERIENCE & SKILLS  include but are not limited to:

Required:

Bachelor’s degree

Required:

14+ years’ or equivalent work experience in computer technology-related fields

Required:

10+ years’ management experience with technical team members
Preferred: experience managing remote team members

Required:

in-depth knowledge across infrastructure and operations demonstrated with certifications in ITIL, ITSM, or other

Required:

10+ years’ current Microsoft desktop operating system, Microsoft Outlook, Microsoft Teams, Sharepoint experience

Required:

10+ years of workstation management and application deployment utilizing Microsoft Intune

Required:

10+ years’ experience and demonstrated success with implementation and improvements for a service desk ticketing system, including workflows and asset management with Fresh Service experience preferred.

Required:

8+ years’ experience with IT processes for employee onboarding, offboarding, and workstation setup

Required:

8+ years’ experience supporting office IT capabilities for printing, conference room AV, access badging.
Preferred:

Experience with Microsoft M365 integration projects.
Some travel required
Salary Range  $140,000—$175,000 USD
Compensation & Benefits  Being a part of IMA has its benefits. When you become part of the IMA family, you become eligible to take part in our valuable benefits and rewards package designed to benefit you, your family, and your life. Our plans are cost-effective, convenient and provide progressive ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life.

This role is eligible for the following:
Annual Performance Bonus
Stock Purchase
Medical Plans
Prescription Drugs
Dental
Vision
Family Assistance Program
FSA
HSA
Pre-Tax Parking Plan
401(k)
Life/AD&D
Accident
Critical Illness
Hospital Indemnity
Long Term Care
Short-term Disability
Long-term Disability
Business Travel Accident
Identity Theft
Paid Time Off
Flexible Work Options
Paid Holidays
Sabbatical
Gift Matching
Well-Being Stipend
Personal and Professional Development

* These benefits do not apply to internship roles.
Why Join IMA?  We’ve built a reputation for putting our associates first
What if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits, plus claim part ownership? It’s this unique ownership business model that makes working at IMA so appealing.
We work in teams. We sell in teams. We win and…