Insurance Customer Service Representative

Location: Stratford South

Insurance Customer Service Representative
Desjardins Insurance Agent Team Member

Location:

Stratford, Ontario
Job Type:  Full Time

Join Our Team!
Are you passionate about helping people and creating great customer experiences? Do you enjoy building relationships, solving problems, and having meaningful conversations with customers?

A successful Desjardins Insurance Agent is looking for an enthusiastic and customer focused  Customer Service Representative  to join our growing team.

This is an excellent opportunity for someone who enjoys working with people, is motivated to succeed, and wants to build a rewarding career in the insurance industry. You will work closely with customers to understand their needs, provide personalized insurance solutions, and deliver the friendly, professional service they deserve.

If you are energetic, proactive, and enjoy working in a fast paced environment where every day brings something new, we would love to hear from you!

What You Will Do

Build strong relationships with customers by providing prompt, friendly, and professional service

Connect with prospective and existing customers to understand their needs and identify the right insurance products and services

Develop leads, schedule appointments, and follow up with customers

Respond to customer inquiries regarding insurance availability, eligibility, coverage, policy changes, transfers, claims, and billing

Explain insurance products and coverage options in a clear and easy to understand way

Identify opportunities to recommend additional products and services based on customer needs

Work closely with the Agent to achieve team sales and marketing goals

Help create a positive customer experience at every stage of the relationship

What We Are Looking For

Customer focused and genuinely enjoys helping people

Confident, friendly, and comfortable speaking with customers

A strong communicator with excellent verbal, written, and listening skills

Proactive and comfortable taking initiative

Organized and able to manage multiple priorities

Motivated by achieving goals and delivering results

Comfortable presenting information and having value based conversations with customers

A problem solver who can think through customer needs and find appropriate solutions

Experience and Qualifications

Previous sales experience is preferred but not required for this role.

A successful track record of meeting sales goals or quotas is an asset

Property & Casualty insurance license is preferred

OTL license is preferred, or you must be willing and able to obtain the required license

What we offer

A supportive small-team environment where you will be known, valued, and encouraged to contribute.

Hands-on guidance from an engaged agency owner and experienced teammates.

Structured onboarding, regular coaching, and practical learning, not a sink-or-swim experience.

A career path in a stable industry, with opportunities to deepen your insurance knowledge and take on greater responsibility.

Meaningful client relationships and the chance to make a difficult day a little easier for someone.

Community involvement, local initiatives, and a team that believes business can be a force for good.

A professional environment with high standards, genuine connection, and room for personality.

Paid vacation

Benefits after 90 days

Bonuses and incentives

Hybrid after proven ability to manage workload and live our 5 pillars

Investment in your insurance career with courses and workshops

Salary Range: 45,000k - 50,000k plus Bonuses.

Why Join Us?
This is more than a customer service position. It is an opportunity to build meaningful relationships, develop your insurance knowledge, and grow your career while making a real difference for customers.

If you are motivated, personable, and excited about helping customers find the right insurance solutions,  we would love to hear from you!

These positions are with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. This agents’ employees are not employees of Desjardins. Independent contractor agents are responsible for and make all employment decisions regarding their employees.