Auto Claims Advisor – TD Insurance Auto Centre; Ajax On-site

Position: Auto Claims Advisor – TD Insurance Auto Centre (Ajax On-site)
Location: Whitby Region (Gormley)

Work Location:

Ajax, Ontario, Canada

Hours:

35 Line of Business: TD Insurance Pay Details: 52,100 - 73,600 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.

The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Onsite: 585 Finley Avenue Ajax, ON
Who We Are  TD Insurance, part of TD Bank Group, is committed to delivering legendary customer experiences and trusted advice. With over 3 million customers and a national presence, we offer a collaborative, inclusive, and growth-focused environment where colleagues can build meaningful careers. Our Auto Centre teams provide a convenient, one-stop experience — enabling customers to manage their auto claims, rentals, and repairs seamlessly in one location.

We are focused on building lasting relationships through personalized service and care.
About the Role  As an Auto Claims Advisor, you will play a critical role in supporting customers immediately following an accident. You will guide them through the claims process with empathy, professionalism, and expertise — ensuring they feel informed, supported, and confident every step of the way.

Key Responsibilities   Customer Experience (Legendary Service) Deliver a customer-first experience through empathy, active listening, and clear communication Provide timely updates and guidance, ensuring customers feel supported during the claims process Welcome and assist customers onsite, creating a professional and reassuring environment
Execution & Claim Management Manage claims end-to-end, including coordinating towing, appraisals, repairs, and rentals Maintain a high-volume caseload while ensuring accuracy, quality, and timely resolution Review and reconcile repair estimates to support fair and appropriate settlements Maintain detailed and accurate claims documentation
Analytical Thinking & Risk Management Gather, assess, and validate information from multiple sources to support claim decisions Apply policy knowledge to explain coverage and determine outcomes aligned with guidelines Identify discrepancies and ensure claims are handled in accordance with regulatory and risk standards
Collaboration & Teamwork Partner with internal stakeholders and external vendors (e.g., repair shops, rental providers) to deliver seamless service Contribute to team performance by supporting operational goals and maintaining productivity metrics
Growth & Continuous Improvement Develop expertise in claims handling, coverage, and investigation practices Contribute to process improvements and support a culture of continuous learning Pursue professional development, including CIP designation (asset)
What You Bring   2+ years of auto claims adjusting experience preferred; however, candidates with transferable skills and strong interest in claims are encouraged
Strong ability to manage high-volume workflows (100+ claims) with attention to detail
Proven customer service and communication skills
Effective time management and prioritization in a fast-paced environment
Demonstrated ability to analyze, investigate, and negotiate outcomes
Post-secondary education is an asset
Progress toward or completion of CIP designation is an asset
Why TD Insurance   A supportive and inclusive culture that values your growth
Opportunities for career development and advancement
Meaningful work that makes a real impact in customers’ lives
Who We Are  As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always. TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.

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