Claims Specialist- Complex Injury, Accident

Position: Claims Specialist- Complex Injury, Accident Benefits
Location: Mississauga (Meadowvale Village / West Gateway)

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

Flexible  work arrangements and a  hybrid  work model

Possibility to purchase up to  5 extra days off  per year

Multiple benefits offered to support  physical and mental  wellbeing, including telemedicine, Wellness account and much more

Share plan & other savings: up to  12%  of salary or even more (ask how you could earn  guaranteed income for life)

Salary range  (but not limited to):
94,
Annual bonus  target, based on the base salary, with a potential payout of up to  double  the target (subject to personal and company performance):
12%
As part of our commitment to  Win As A Team , we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc.  The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We’re looking for a  Claims Specialist, Accident Benefits , to join our complex injury team!

The Complex Injury Team has experience in all levels of AB file handling with a strong understanding of legislation and regulations, also the members of this team must be detail oriented, have exhibited strong communication, written and presentation skills, analytical, problem solving and negotiation skills. In addition, our Claims Specialists are mentoring and coaching throughout the COE in support of staff development.

This role is part of our hybrid working environment with support and training. Permanent positions available across multiple locations in Ontario:  Ottawa, Ajax, Mississauga, Toronto, Richmond Hill, and London (Ontario) offices.

What you’ll do here:
Handle a pending of Accident Benefit files while receiving regular intake of Complex and Catastrophic claims
Analyze and interpret insurance policy wording to determine coverage and assess entitlements which are fair and equitable
Communicate in a timely and respectful manner with the customer claimants, lawyers and rehabilitation experts and report findings
Conduct investigations and identify additional information such as an independent medical examination, customer medical or employment history required to clarify and/or justify a claim
Complete regular reporting as required and liaising with Technical Services to ensure appropriate action and reserving is in place
Complete coaching initiatives
Complete other duties as assigned as deemed reasonable to assist the Business

What you bring to the table:
University degree or any combination of training and experience deemed relevant for the role
At least 5+ years of Accident Benefit claims handling experience.
Handling experience of complex and catastrophic files is considered an asset.
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