Territory Customer Support Manager; Isabella

Position: Territory Customer Support Manager (Isabella)
Location: Southwestern Manitoba (Virden)

What if we told you, you could make a career out of digging in the dirt and moving rock – but on a much bigger scale, with 40 ton machines and real commercial impact?
John Deere is proud to support dealers who keep customers moving in the field. We’re seeking a Territory Customer Support Manager within our Construction & Forestry division based in Victoria, who combines technical capability with strong relationship and influencing skills to improve dealer performance, increase machine uptime, and deliver meaningful customer outcomes across their territory.
Who We Are  At John Deere, our work shapes the world around us – from the infrastructure we rely on, to the machines that keep industries moving.
Our Construction & Forestry (C&F) business supports customers who operate in demanding, high pressure environments, where uptime, reliability and performance matter every day.
We’re proud of our values – Integrity, Quality, Humanity, Commitment and Innovation – and we’re equally proud of the people who bring them to life.

Position Title:

Territory Customer Support Manager  Manager:
Isabella Burke
Grade: 8

Location:

Field based role – Victoria, 2 hours from major airport.
Travel:
Up to 50% Travel (Domestic and International to New Zealand)
The Opportunity  2026 has marked an exciting shift for John Deere globally, with the modernization of our enterprise operating model. This change positions us for the future—unlocking greater value for customers, strengthening our competitive edge in advanced technologies, and empowering our people to lead and deliver solutions.
You’ll be joining a high-performing Construction & Forestry Team, playing a key role in strengthening dealer capability and delivering exceptional customer support outcomes across the segment.
What You’ll Be Responsible For   Drive product and performance issue resolution by developing dealer’s technical and customer support capability.
Utilise company tools, pre-empt and resolve technical and/or parts issues impacting machine uptime and performance and the customer experience.
Collaborate with local, in-country, and global product support teams, providing technical and situational application information to assist in the resolution of product technical or performance issues.
Execute and uphold various company policies relative to warranty, Product Improvement Programs and other reimbursement functions.
Manage implementation of Centralised and Connected Support strategy with dealer leadership support.
Lead process standardisation and optimisation initiatives to improve aftermarket capability and profitability.
Actively participate in and support other company employees within the same territory to enable the execution and achievement of the company goals.
Drive dealer management to establish learning paths for key Customer Support roles within the dealership, utilising various KPIs to manage training participation and class enrolment and managing Centralised Dealer Instructor Program execution.
About You   

Experience with in Construction, Forestry, or related heavy equipment industries.
Strong knowledge of dealer product support functions and aftermarket operations.
Proven ability to resolve complex technical or performance-related issues.
High level of technical expertise and problem‑solving ability.

Experience with dealer systems, warranty processes, and connected support tools (desirable).
Strong communication, stakeholder management, and influencing skills.
Ability to influence without authority and work across multiple stakeholders.
Project management and process improvement experience.
A proactive, self‑driven mindset with a willingness to take ownership and adapt to change.
Skill in interpersonal communications, conflict resolution and attention for detail.
Qualification   A relevant technical trade qualification or university degree is highly regarded.
What you’ll get in return   Competitive remuneration package.
Flexible working.
Social activities.
Health & safety programmes.
Ongoing training and development opportunities.
Friendly and inclusive company culture where wellbeing of our employees is at the forefront.
A Tool of Trade Vehicle is provided for this…