Rider Support Representative

ABOUT US

At One Up Components we create innovative, class leading products to improve our ride. Every product we make has to be something we'd buy with our own money and ride on our own bikes. We are a global organization with a core focus on engineering, value, customer satisfaction and reliability. Our Rider Support team answers the needs of One Up Components customers from around the world.

We field questions, provide warranty support and tackle the full spectrum of customer service logistics on a global scale. Each member of our team is empowered to find solutions to riders just like them. We do what’s needed to get riders back on their bikes.

Get customers back on their bikes.

Use your technical bicycle knowledge and our refined processes to provide stellar support.

Manners.

Our people are impeccable in their empathy and show it through light, helpful and kind communications.

Knowing the product.

Deploy your hands‑on understanding of One Up and bicycle components so you know exactly what our customers are inquiring about and how to help.

Problem‑solving passion. You find genuine satisfaction in helping people.

Experience. A background in bike shops (service writing, mechanic) is ideal but simply knowing your bikes inside and out is a great starting point.

Tech‑savvy. You’re comfortable to work with Google Workspace, CRM software (Hub Spot or similar), and you type 45+ WPM.

Detail‑oriented. You learn fast, retain technical systems, and stay organized.

Positive attitude. You’re solution‑minded, open to feedback and add energy to your environment. You have ongoing legal working status in Canada.

This in office, Squamish based position is for 9 full‑time days out of every 10; every second week you will have an extra day off. The position assumes a Monday‑Friday schedule with every second Friday off. 8 hours/day with a 30‑minute paid lunch break. (36h / week average), flexible hours within reason and approval. You will accrue 10 paid vacation days per year to start.

Dependent on skill set, qualifications, industry experience the compensation for this role will be in the range of $48,000 - $52,000 CAD year, paid semi‑monthly. In addition there is an annual performance bonus + fully employer‑paid group health and dental insurance.

We create innovative, class leading, components to improve our ride. Every product we make has to be something we would buy with our own money. One Up is based in Squamish, British Columbia, Canada. Squamish is a mountain town halfway between Vancouver and Whistler. Squamish has world‑class trails and riders that put extreme demands on their bikes every ride. It’s the perfect product testing ground for mountain bike components.

One Up was started because the 3 engineers who founded the company wanted to ride, live and work in Squamish.