Director of Product Support

Lead the Future of Customer Support at Huron Tractor

At Huron Tractor, we know that ourrelationship with our customers doesn't end when they make a purchase - itbegins.

As one of Canada’s leading John Deere dealerships, with eleven locations serving Southern Ontario, we're committed to delivering exceptional Parts and Service support that keeps our customers productive, profitable, and running when it matters most.

We're looking for a strategic,customer-focused leader to shape the future of Product Support for the organization.

To bethe most trusted equipment partner—recognized for exceptional service,innovation, and strong community roots.

Wedeliver industry-leading equipment, technology, parts, and service solutions to maximize customer uptime and success. We are committed to team development,safe operations, continuous improvement, and strengthening the communities weserve.

Everything we do is guided by five core values:

• Customer Success – We exist to keep our customers running, productive, and successful.
• Integrity & Trust – We strive to do what is right, treating people with honesty, fairness, and respect.
• People & Community – We invest in our employees and contribute to the communities where we live and work.
• One Team – We collaborate across all locations and departments to succeed together.
• Innovation & Adaptability – We embrace technology, new ideas, and smarter ways of working to stay ahead.

The Director of Product Support is responsible for leading Huron Tractor's enterprise-wide Parts, Service, and Customer Support operations.

This is more than an operational leadership role.

You'll be responsible for defining thelong-term strategy for one of the dealership's most important business functions—ensuring customers receive industry-leading support throughout thelifecycle of their equipment while driving profitability, operational excellence, employee development, and sustainable growth.

Working closely with Store Managers,Sales Management, Precision Agriculture, HR, and Finance, you'll help shape thefuture of our aftermarket business by improving customer experience, developing our people, modernizing operations, and positioning Huron Tractor for continued success across all eleven locations.

As Director of Product Support, youwill:

• Develop and execute Huron Tractor's long-term aftermarket strategy across Parts, Service, and Customer Support.
• Lead enterprise profitability by improving operational performance, customer retention, and recurring revenue.
• Drive initiatives that maximize customeruptime, equipment lifecycle support, and premium service experiences.
• Provide leadership to the Corporate Parts Manager, Corporate Service Manager, and Aftermarket Support Teams while building a culture of accountability, collaboration, and continuous improvement.
• Drive operational consistency across all locations while supporting local flexibility to meet customer needs.
• Partner with Sales, Marketing, Precision Agriculture, Finance, HR, and Store Managers to deliver an integrated customer experience.
• Lead modernization initiatives including dealership systems, telematics, precision agriculture support, workflow technologies, and digital customer communication tools.
• Use business intelligence, analytics, and performance metrics to guide decision-making and continuous improvement.
• Build succession plans, develop future leaders, and strengthen technician recruitment, apprenticeship, and career development programs.
• Serve as a visible organizational leader who reinforces Huron Tractor's culture, values, and commitment to safety.

During your first year, you'll focuson:

• Developing a long-term strategic roadmap for Product Support.
• Strengthening collaboration…