Account Manager-Special Project

Position: Account Manager-Special Project (Contract) - Weekly Travel Required
Location: Central Patricia

Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta in 1956 to offering full service janitorial and building maintenance across Canada today. We attribute our success to staying true to our core values of Service, Motivate, Respect, and Connect.

As we continue to grow we are looking to add a  Special Project-Account Manager (  Walmart) in Barrie, ON  to the Scandi Family!
This is a contract position and the  Contract Term is until April 30,2027.
You will be taking care of a specific client portfolio of  multiple sites . Travel will include  Barrie,   Parry Sound, Midland, Alliston, Orillia, Wasaga Beach, Owen Sound, Collingwood, Bracebridge, Huntsville . Business hours are Monday to Friday 6am - 2:30pm with flexibility needed as business needs fluctuate.  Weekly travels and occasional overnight travel is required and when not on the road visiting sites, you are welcome to work from the comfort of your own home.

What’s in it for you:

Awarded one of Canada’s Best Managed Companies:  We’re committed to a high level standard of excellence for both clients and our Scandi Family.
Growth Opportunities:  A place to hang your hat. We want our employees to grow with us long term so we offer a tuition reimbursement program for professional development.
Stability and Job Security:  Even through tough economic times we’ve continued to steadily grow, and we aren’t slowing down any time soon. With a strong national presence across Canada and growth into US.
Family First Culture:  We are and have always been a family owned and operated business. We have family friendly events year-round and affectionately call our team members the Scandi Family.
Benefits:  We offer a comprehensive medical and dental plan as well as personal days off.
What your day to day will look like:  Reporting into the Regional Director you will be taking care of the day to day operations of the accounts and sites that are in your designated portfolio.
Site Visits;  Conducting site visits at store locations within your region ensuring compliance with safety and customer service standards
Account Management;  Creating and fostering strong relationships with key clients and store managers. Handling all complaints or issues in a prompt and timely fashion ensuring utmost satisfaction at all times
People Management;  Handling all personnel issues for the hourly Cleaners at your sites for both internal and subcontractors including; scheduling, conflicts, hiring, training, performance management, and disciplinary action
Operations Management;  Managing operational activity planning, directing, organizing, and controlling all activities in assigned locations ensuring full completion of scope of work. Monitoring and managing client specific KPI’s to ensure they are met or exceeded
Owner Operator Management;  Ensure Owner Operators have a full understanding of contract scope of work. Providing coaching and performance management including issuing warnings as required
Financial Administration;  Managing invoice control, budget, profit and reconciliation of all accounts on a monthly, quarterly and annual basis
What you’ll need to succeed:
Must maintain a valid driver’s license that meets Scandinavian’s requirements; must have a good driving record with no major offenses
Minimum 3 - 5 years management/leadership experience, preferably with multiple location oversight
Experience delivering client-focused solutions to customer needs, with a demonstrated ability to communicate and connect
Possess the ability to work with multiple software platforms and applications, including Lighthouse, BI Strainer and Whats App
Intermediate…