Account Manager

Location: Victoria

Location:

Victoria, BC, Canada (primarily remote, with some days in our downtown office)

Employment Type:

Full-time

Reports to:

Client Delivery Manager
ABOUT STUDIOFLOW
At Studio Flow, we build long-lasting partnerships with dance studios across North America looking for year round, predictable growth.
We are a full stack growth partner; combining paid advertising, custom ad creative, landing page design, and CRM automation into one partnership that gives studio owners predictable, controllable enrollment all year long.
THE CULTURE
Fast-growing startup atmosphere
High ownership, low micromanagement
Results-driven but relationship-first
Clear systems, expectations, and support
Focus on long-term team building with opportunity for career growth
ABOUT

THE ROLE
At Studio Flow, Account Managers are the primary point of contact and the face of the company for our clients. You own the client relationship end-to-end, translating campaign performance into clear strategy and guidance while executing the day-to-day campaign, creative management, and CRM work.
Success in this role comes from leading confident, collaborative conversations with clients through both strong results and rough patches, spotting opportunities in the data before clients ask about them, and keeping focused on what matters most for each account.

KEY RESPONSIBILITIES
Digital Advertising Management
Build, launch, and manage Meta advertising campaigns for assigned studio accounts, monitoring daily performance and adjusting targeting/budgets under the Account Manager's direction
Support Google Search advertising campaigns, including keyword research, ad copy drafting, and bid management
Flag underperforming campaigns and test audience/budget adjustments to improve cost-per-lead
Creative Content Management
Write creative briefs for the design and video editing team based on campaign goals, seasonal themes, and client brand guidelines
Manage the ad creative revision workflow; routing drafts for feedback, tracking versions, and keeping production on schedule
Coordinate with designers and video editors on continuous ad testing and creative refreshes
Post-Click Optimization
Build and maintain landing pages and funnels for client campaigns
Test layouts, copy, and offers to improve conversion from click to trial/enrollment
Set up and manage automated workflows (email/SMS nurture sequences, lead follow-up, CRM triggers) to move leads through the funnel without manual intervention
Reporting And Client Management
Own the client relationship end-to-end, serving as the primary point of contact and the face of the company across the majority of client interactions
Lead regular client check-ins, strategy calls, and business reviews via video call and email, delivering performance updates and adjusting plans based on results
Build and compile campaign data into clear, actionable client dashboards and monthly/quarterly reports
Translate performance data into insights and recommendations, proactively flagging optimization opportunities before clients ask
Navigate healthy, collaborative conversations during both strong performance and underperformance, keeping trust intact through the peaks and valleys
Manage day-to-day client requests and troubleshoot issues quickly, looping in internal teams as needed
Build rapport across all levels of a client's team, from day-to-day contacts to senior stakeholders
Anticipate client needs and communicate proactively rather than reactively, setting the tone for a responsive, dependable partnership
WHO YOU ARE
You are comfortable leading conversations about wins and areas of opportunity with business owners, and enjoy building plans and strategies to continue growing their business.
You are a critical and creative thinker. You can develop campaign strategies that work towards achieving client’s business objectives.
You are a self-driven curious problem solver. You can look at a campaign's numbers, spot what's not working, and bring a fix to the Account Manager.
You're comfortable moving between ad platforms, creative briefs, and CRM workflows without losing sight of the bigger picture.
You’re eager to join a fast-growing, small team with big plans for the…