Receptionist​/Adoption Co-ordinator

Location: Timiskaming North (Iroquois Falls A)

In this fast-paced, customer service and animal welfare orientated position, the Timmins & District Humane Society (TDHS) Receptionist-Adoption Coordinator is truly the face in helping companion animals find their fur-ever homes. This position is responsible for greeting and serving clientele; answering telephone and electronic communications; animal surrenders; stray animal admissions and pound releases; donations; animal welfare education/information; and various other administrative duties.

They also assist in the day-to-day care of animals in a limited capacity and/or as needed.

Individuals must be available to work certain holidays, as well as overtime, as needed.

Individuals must also be available for on-call/emergency after hours service occurring on a rotational basis.

Regular Shifts

Monday, Wednesday, Friday: 9:00am to 5:00pm

Start Date
Immediately

Regular Rate of Pay
$20.50 per hour (3mos probationary period) $22.00 per hour (regular rate after probation)

On-Call Rate of Pay
$1/hr plus increased wage rate for any call outs.

Vacation
Two (2) weeks of paid vacation per year.

Essential Functions

Greets and assists clientele attending the shelter.

Attends to various communication formats (i.e. answering telephone, responding to emails, etc.).

Coordinates pet adoption services, which include but are not limited to: adoption inquiries; adoption application process; education and support of adoptive families; and manage foster-to-adopt animal care related appointments.

Assists clientele with matters involving stray, lost, aggressive, ill and/or injured animals; admits strays and animal surrenders; performs pound releases; admits and assists with sick/injured/compromised animals for end-of-life procedures.

Coordinates and processes volunteer applications.

Responsible for relevant administrative and data-entry duties associated with adoptions, animal care, surrenders, pound services and volunteers.

Communicates and works with shelter veterinary team regarding any identified health problems or concerns regarding shelter and/or foster-to-adopt animals.

Maintains reception area in a clean and organized manner at all times.

Responsible for financial transactions, invoicing, related documentation and use of POS machine.

Manages sale of City of Timmins dog and cat licenses and related records.

Provides education/information regarding animal welfare and/or municipal animal control bylaws.

Works with and supports local animal control officers.

Completes emergency after hours duties which entails responding to animal control admissions; impoundment releases; foster-to-adopt home inquiries; animal care duties; and/or emergency end of life services.

Provides education, support and assistance to volunteers.

Promptly reports any safety, animal care, clientele-related issues or concerns to the Executive Director or their designate.

Abides by all TDHS policies and procedures.

Works in compliance with the Occupational Health and Safety Act and Bill 168 (Violence and Harassment in the Workplace).

Attends to other duties as deemed necessary by the Executive Director or their designate.

Qualifications and Skills

Possess a genuine interest and compassion for animals that translates to being their champion and advocate in all matters of animal welfare.

Must own their own vehicle.

Possess excellent command of the English language, both verbal and written. The ability to speak French is considered a strong asset.

Possess education and/or relevant experience in areas of clerical, administrative, and/or customer service work.

Possess a strong understanding of Microsoft Outlook, Word, and Excel. Knowledge of Microsoft Access would be considered an asset.

Possess strong interpersonal and conflict resolution skills.

Possess excellent time-management and organizational skills in order to complete assigned tasks in timely manner and to a high standard.

Possess the ability to problem-solve quickly and be adaptable to unexpected changes/demands.

Must be dependable and reliable.

Possess experience, skills and/or training in dealing with stressful and/or emotionally charged situations.

Possess the ability to work in both a team and/or independent environment.

Posse…