Veterinary Assistant, Client Service Representative

Location: Hants County (Shubenacadie)

Veterinary Assistant/Client Service Representative | $20–$24/hour

Location:

Dartmouth, Nova Scotia

Schedule:

Full-Time | Three 12-hour shifts per week | Saturday, Sunday, Monday 10a - 10p
Compensation:  $20.00–$24.00/hour based on experience, skills, and assessment
Maritime Veterinary Emergency + Specialty Centre (MVESC)  is hiring a full-time Veterinary Assistant/Client Service Representative to join our Emergency & Specialty animal hospital in Dartmouth, Nova Scotia. This role is ideal for a compassionate, organized professional who enjoys helping pets, supporting families, and working closely with veterinary teams in a fast-paced hospital environment.
As a Veterinary Assistant/Client Service Representative at MVESC, you’ll play an important role in creating an exceptional client experience while supporting a growing specialty and emergency veterinary team.
Compensation   $20.00–$24.00 per hour, based on experience, skills, and assessment
Full-Time Benefits   Relocation Reimbursement!
Opportunities for career advancement and continuing education
Supportive work culture fostering collaboration and growth
CE Allowance + Uniform Allowance
Paid Time Off & Sick Time
Shift & Holiday Premiums
Medical/Dental/Vision
RRSP with employer match
Disability & Life Insurance
Schedule   Three 12-hour shifts per week, Saturday, Sunday, Monday 10a - 10p
Candidates must be willing and able to work all shifts as needed based on future schedule or rotation changes, including overnight shifts.
Responsibilities   Welcome clients and patients with professionalism, empathy, and compassion
Deliver an exceptional client experience from arrival through discharge
Answer and manage a multi-line phone system while prioritizing urgent situations
Provide clients with timely updates regarding patient status and expected wait times
Prepare treatment estimates and accurately process payments
Assist with patient admissions, discharges, and medical record documentation
Maintain accurate client records using the hospital's electronic medical record system
Support veterinarians and veterinary teams through effective communication and coordination
Maintain a clean, organized, and welcoming hospital environment
Perform additional administrative and client service responsibilities as needed
Qualifications   Previous experience in a veterinary hospital strongly preferred
Emergency veterinary experience is an asset
Passion for delivering exceptional customer service in a client-facing role
Strong communication, organizational, and multitasking skills
Calm, compassionate, and professional demeanor during high-pressure situations
Comfortable working in a fast-paced emergency and specialty environment
Experience using electronic medical record systems is preferred
Fluent English speaking and reading skills required
About MVESC  Located in Dartmouth, Nova Scotia, MVESC's 24,000-square-foot hospital is setting a new standard for emergency and specialty veterinary medicine throughout Atlantic Canada.
Our mission is to deliver the highest standard of compassionate, comprehensive, and advanced veterinary emergency and specialty care to our animal companions.
A New Standard Of Care In Atlantic Canada Featuring   24/7 Emergency & Critical Care, Surgery, Internal Medicine, Exotics, Acupuncture, Rehabilitation, Chiropractic, and Cardiology
Four Surgical Suites, ICU, Endoscopy, and Ultrasound
On-site Rehabilitation Suite with Underwater Treadmill
GE Revolution EVO 128-Slice CT Scanner
Siemens Espree 1.5 Tesla MRI
Why Join MVESC?
Work in a state-of-the-art specialty and emergency hospital
Join a collaborative team that values your ideas and expertise
Help shape the future of a growing Surgery service
Expand your skills in anesthesia, specialty medicine, and advanced patient care
Build a…