Cashier, Retail

Location: Halifax Bedford Basin

The Front Counter Attendant, under the direction of the Store Manager, will primarily be responsible to proactively attend to customer complaints in a professional manner. This position will advise customers on food and beverage choices, making suggestions when necessary. This role will also greet customers and discuss type, quality, and quantity of merchandise or services required.

Essential functions

Proactively attend to customer complaints in a professional manner

Advise customers on food and beverage choices, making suggestions when necessary

Greet customers and discuss type, quality, and quantity of merchandise or services required

Maintain a high level of product and service knowledge

Replace used stock, rotate current stock, and ensure satisfactory inventory levels

Participate in merchandising and promotional activities

Ensure store conditions are consistently upheld to established standards

Adapt communication style in order to deliver information effectively to a range of individuals

Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner

Attempt to calm irate customers by explaining the situation while attempting to resolve the issue to the best of your abilities

Estimate or quote prices, credit or contract terms, trade-in allowances, warranties, and delivery dates

Take orders from customers and prepare products for purchase

Ensure that customers are satisfied with the issue resolution as well as the resolution process itself

Assist with display of merchandise

Assist with inventory management

Ensure accuracy in all transactions, inventory, and procedures

Participate in all manner of store maintenance

Prepare merchandise for purchase, rental, or lease

Work in partnership with management and other employees to maximize store sales and in-store presence

Answer external and internal phone calls and transfer calls to the appropriate departments

Ensure that all health, safety, and security regulations are adhered to and required standards are met

Prepare sales and accept cash, credit card, or automatic debit payment

Work Conditions

Extended periods of standing, and other physically demanding conditions

Lifting, moving, or manipulating objects up to 15 kilograms

Flexible hours including nights, weekends, and holidays

Interaction with customers/clients, and the public at large

Operation of POS system

The duties of this position may change from time to time. Mary Brown’s reserves the right to add or delete duties and responsibilities at its discretion contingent on business need. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Policy

Adhere to all policies and plans through communication, action, and consistent enforcement.

Effectively and efficiently perform all job functions following policy and leading by example.

Stays up to date on all training as required and follows all health and safety, and sanitation policies enforcing with disciplinary action as needed.

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