Golf Shop Retail Associate

Title: Golf Shop Retail Associate

Reports to: Retail Manager

Job Type: Full Time Seasonal (May through October)

Location: Inverness, Nova Scotia, B0E 1N0

We live our values:
Confidence, Authenticity, Humility, Warmth.

As a Golf Shop Associate, you will assist in the day-to-day operations of Cabot’s retail golf shops, connecting guests with our extensive and exclusive retail apparel and accessories. You greet guests as soon as they walk through the door and create authentic personal connections that are the basis of Cabot’s world-class hospitality. You work exceptionally well under pressure in a fast-paced, multi-faceted operation.

With a focus on top tier service, you take pride in exceeding guest expectations and infuse enthusiasm in everything you do. Working together as a team is pivotal to our success. You will be heavily involved with booking, updating and monitoring the golf course’s tee sheet throughout the day, ensuring the golf shop is maintained as per Cabot’s cleanliness and appearance standards, and maintaining clean, presentable and fully stocked merchandise displays while cooperating with other departments to ensure a smooth, free‑flowing guest experience.

• Customer Interaction:
  Take pleasure in interacting with golfers and customers, offering exceptional customer service with a friendly and welcoming demeanor.
• Golf Culture:
  Embrace the world of golf, including its traditions, rules, and etiquette. Enjoy discussing golf-related topics and being part of the golf community.
• Retail Sales:
  Find satisfaction in providing golf equipment, apparel, and accessories to guests. Assist guests in making informed purchasing decisions and maintaining a well‑organized pro shop.
• Transaction Management:
  Skillfully collect payments, process credit cards, record sales transactions, and issue accurate receipts.
• Product Knowledge:
  Have an interest in apparel and accessories, and stay informed about the latest products and trends in the golf industry to assist customers effectively.

• High school diploma
• Positive attitude and excellent organizational, communication, and interpersonal skills
• Ability to handle multiple duties under pressure
• Ability to focus attention on guests’ needs, remaining calm and courteous at all times
• Ability to work flexible hours—weekends and evenings as required
• Highly responsible & reliable
• Attention to detail
• Excels in team environment

• You must consent to a criminal background check as a condition of employment and an additional check every two years.
• As a seasonal resort business, anticipate a schedule that will involve day, evening, night, and weekend work.
• Long hours moving around, walking, standing, and crouching while performing other duties are to be expected.
• Lifting, carrying, pushing, pulling, and otherwise moving merchandise, and objects up to 50 lbs in weight.
• Must communicate face-to-face and, on the phone.
• Constant focus and repetitive work are to be expected.
• You would experience long periods of guest interactions.
• Ability to manage timeline pressures and constraints.
• Our retail positions offer a fast-paced work environment, where everyone pitches in and participates in all functions.

• Access to learning & training opportunities to build your career.
• $10 green fees.
• Complimentary Family Golf Round.
• Complimentary daily hot lunch.
• Friends and Family Rates for Golf and Lodging.
• Discounts in our Retail Shops & Restaurants.
• Access to our Employee Assistance Program.
• Subsidized Team Housing, based on availability.
• Healthcare benefits for permanent and returning seasonal team members.