Retail Operations Shift Lead

Lead retail operations through cash management, staff supervision, and customer service while opening and closing the store during assigned shifts.

The Retail Experience Lead oversees daily operations and maintains store presentation to company standards. This position guides employees, assists cashiers, and reinforces policies, procedures, and regulations. The Lead also supports onboarding, training, education, and sales strategies while escalating issues to store managers.

• Open and close the retail store, activating and deactivating alarms
• Supervise staff and oversee daily assigned-shift operations
• Assist cashiers and manage cash-related responsibilities
• Maintain store appearance and product presentation standards
• Escalate employee issues and customer complaints to store managers

• Strong knowledge of retail sales principles and practices
• Experience with cash management
• Ability to guide, educate, and motivate employees
• Strong customer service and troubleshooting skills
• Excellent organizational and time management skills

Apply retail leadership, cash management, and customer service skills while guiding staff and maintaining consistent store standards.