Account Specialist; Inside Sales Trenton

Who We Are

Headquartered in Puslinch, Ontario, with a second location in Trenton;
Bryan’s Auction Services is the home of great deals! We’re a safe and reliable marketplace that connects a nation of buyers and sellers to deliver a winning experience. Dating back to our first auction in 1972, Bryan’s has evolved from small in-person auctions to a trusted online platform that makes buying and selling effortless and efficient. By offering a seamless end-to-end transparent process, Bryan’s has grown into a well‑known and respected business in the industry with a steady history of growth.

Beyond what it says on our website, like our founder Bryan Lillycrop and his son Ken, we are passionate not only about helping clients manage the asset transition process and buyers find great deals, but also creating a collaborative and diverse working environment that supports the personal and professional growth of our team members.

Due to continued growth, we are looking for an Account Specialist to join our inside sales team. In this role you’ll build relationships with warm leads to educate them Bryan’s processes and turn leads into new accounts. You’ll also support our existing consignors to grow the partnership, manage your sales pipeline, provide exceptional account support, and collaborate closely with Operations, Administration, Marketing, and Leadership to ensure a seamless consignor experience from initial conversation through auction completion.

Reporting directly to the Director of Marketing and Business Development, you will:

• Communicate with internal leads and follow up on business opportunities to understand the needs of potential consignors
• Maintain detailed knowledge of consignment and buy‑it‑now processes and confidently communicate these processes to consignors
• Educate potential consignors about Bryan’s services, auction processes, and available consignment options
• Nurture inside leads through the sales cycle and secure consignments into auction each month through timely follow‑up and consistent communication
• Work continuously with existing consignors to identify opportunities for further growth and development
• Work with Senior Leadership to negotiate packages and consignor commissions within Company guidelines
• Manage accounts before and after auction, working with your manager to resolve issues and maintain a positive consignor experience
• Collaborate with the Administrative and Site Leadership teams to ensure that delivery of consignor items to site is scheduled and ownerships, keys, manuals, SDS sheets, and other vital paperwork or information is communicated and delivered.
• Maintain accurate and detailed consignor, lead, opportunity, and activity information Hub Spot
• Track sales activities and participate in sales meetings to report on expected auction items, client satisfaction, pipeline activity, and other relevant metrics
• Participate in sales meetings and internal training activities
• Attend trade shows, industry association events, and other networking opportunities
• Collaborate with Operations, Inventory, Administration, Marketing, Business Development, and Senior Leadership to ensure consignments and customer commitments are successfully executed
• Continually expanding upon your product knowledge and monitoring changes to industry trends or and best practices
• Working according to the Ontario Occupational Health and Safety Act and Bryan’s health and safety policies and procedures.
• Completing other duties as assigned.

• Are curious by nature and have a keen ability to listen and discover customer needs
• Are a strategic thinker with strong business acumen
• Have a competitive spirit, are driven by results, and are continually learning, growing, and…