Tactical Healthcare Security Officer-Inverness

Location: West Cape Breton Island (Baddeck)

Job Skills / Requirements
Site

Description:

Inverness Consolidated Memorial Hospital is a community hospital that serves the communities of Inverness and surrounding areas. The hospital's Community Health Centre provides a space where services, programs and physicians' offices are all under one roof.

Position:  Full-Time Tactical Guard

Site:  Inverness Consolidated Memorial Hospital

Hours:

4 on 4 off rotation, 12 hour shifts

Payrate:  $24.50

Job Description:

As a Tactical Healthcare Security Officer, you respond to alarms, emergency requests, & use your excellent verbal de-escalation skills to resolve incidents within the Emergency Department. You always maintain confidentiality and discretion when handling private information, and you never forget to smile while providing your incredible customer service.

WHAT YOU WILL DO:

Monitoring the Emergency Department (ED), managing any aggressive behavior of visitors, or patients within the ED;
Providing security presence and support throughout the ED

Conduct sets of rounds within the waiting room and the rest of the ED areas

Assisting clinical staff with patients and/or visitors who are aggressive, using an abusive or threatening language or gestures

Sitting with aggressive, abusive, threatening, fall risk and flight risk patients, based on the clinical staff's requests, in the interim while waiting for a permanent patient watch coverage, when applicable

Responding to the code situations, including Code White or Code Silver situations, as needed

You will be required to write reports & investigate routine incidents

Display excellent customer service skills & be able to work with people who are under stress or in need of medical assistance

Assist in developing security plans for high risk patients

Utilize verbal de-escalation techniques to manage conflict

Oversee & support patient watch guards within the ED

Work closely with local Law Enforcement and Emergency Services

Ensure the safety of staff, patients, and visitors within the ED

Assist hospital staff with patient restraints as required/directed according to operating procedures

Adhere to all hospital policy & procedures and maintain compliance

Prevent theft, violence or infraction of rules/regulations

Monitor site visitors & perform s in accordance with site policies/procedures

Respond professionally to emergencies (alarms, medical emergencies, fires, & other urgent matters)

Effectively communicate all suspicious activities, concerns, issues, & events to our dispatch team

Prepare & maintain professional/effective reports regarding the activities, security violations, & hazardous occurrences on site

YOU'RE A GREAT FIT IF YOU:

This position includes enhanced physical requirement, including but not limited to:

Be able to stand up to 12 hours

Be able to walk & patrol the facility, including use of stairs

Ability to run & quickly respond to any code call within the facility

Be able to participate in a physical training, including use of force & physical restraint techniques

Have a minimum 1-2 years of experience in security

Diploma in Justice studies/police foundations is an asset

Ability to obtain Security License in Nova Scotia

Valid Intermediate First Aid & CPR - Level C

English (oral & written) fluency is a must

Previous experience in security, law enforcement, or related field preferred

Certifications in Use of Force (UOF) & Management of Aggressive Behavior (MOAB) are pre-requisites of this position. Prior training certifications may be accepted on a case-by-case basis

Applicants lacking acceptable certifications can opt into Paladin's UoF/MOAB training program prior to their onboarding to ensure they meet the requirements of the position

The UoF/MOAB training is not paid as it is a pre-requisite; however Paladin will cover all of the costs of the training with a 6-month commitment to the position/availability

Education Requirements (All)
Grade 12 or GED equivalent

Certification Requirements (All)
Intermediate First Aid/CPR C

Additional Information / Benefits
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