Shelter Supervisor; Ajax

Position: Shelter Supervisor (Ajax)
Location: Whitby Region (Gormley)

Job Summary  Herizon House is a 30 bed shelter for women and children leaving abusive relationships. We offer crisis intervention counselling, emergency shelter, a transitional housing program, outreach programs and child&family programs.
The Shelter Supervisor is responsible for the day‑to‑day operations of a 24/7 emergency shelter for women experiencing violence. This role provides direct supervision to shelter staff, ensures high‑quality, trauma‑informed service delivery, and maintains a safe, supportive, and confidential workplace for residents and their children.
The Shelter Supervisor plays a key leadership role in crisis response, staff support, and operational coordination within the shelter.
We are located in Durham Region.
Job Type  Permanent, Full‑Time
Hours  Monday to Friday with flexibility to work weekends and evenings as required.
Reports to  Program Manager

Key Responsibilities    Staff Supervision & Leadership   Supervise, support, and coach shelter counsellors and frontline staff
Conduct regular supervision meetings, performance reviews, and evaluations
Develop staff schedules to ensure 24/7 coverage
Act as on‑call support for staff during shifts and after hours/weekends/holidays
Support staff through crisis situations and critical incidents
Promote a positive, collaborative, and trauma‑informed team environment

Shelter Operations   Oversee daily shelter operations, ensuring safety, cleanliness, and functionality
Ensure appropriate staffing levels for all shifts
Monitor program delivery
Ensure accurate and timely documentation and file management
Coordinate with Facilities to maintain a safe and secure environment

Crisis Intervention & Resident Support   Provide guidance and support to staff on crisis intervention and safety planning
Respond to high‑risk or complex situations as needed
Ensure residents receive respectful, culturally appropriate, and survivor‑centered care
Support conflict resolution among residents when necessary

Program Quality & Compliance   Ensure services align with trauma‑informed and survivor‑centered practices
Monitor program delivery for consistency, quality, and adherence to policies
Support implementation of policies, procedures, and best practices
Ensure compliance with funder requirements, standards, and confidentiality protocols

Collaboration & Communication   Maintain regular communication with the Program Manager regarding operations and issues
Collaborate with all programs (ie. Children’s program, Outreach, Transitional support) and external partners as needed
Participate and lead in case management and team meetings
Contribute to program planning and continuous improvement initiatives

Health, Safety & Risk Management   Ensure adherence to safety protocols for staff and residents
Respond to and document incidents, including critical incidents
Support emergency preparedness and response procedures
Promote an inclusive workplace that supports team members

Qualifications / Education   Degree or diploma in Social Work, or a related field
Equivalent combination of education and experience may be considered
Education in the area of Violence Against Women/Gender Based Violence
Experience   Minimum 3–5 years of experience in the violence against women sector or related field
Demonstrated experience in crisis intervention and risk assessment
Supervisory or leadership experience
Experience working in a residential or shelter setting
Experience in a unionized workplace is an asset
Knowledge & Skills   Strong understanding of gender-based violence and its impacts
Knowledge of Trauma‑Informed Care
Excellent leadership, communication, and conflict resolution skills
Ability to manage crises calmly and effectively
Strong organizational and decision‑making abilities
Cultural competency, feminist perspective and anti‑oppressive practice lens
Other Requirements   Ability to work flexible hours, including evenings and weekends as required
Current First Aid/CPR certification
Clear criminal record check with vulnerable sector screening
Driver’s License and access to a reliable vehicle is an asset
Working Conditions   Fast‑paced, high‑stress environment requiring crisis response
Exposure to demanding situations
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